This research has shown the value of measuring communication processes. The analysts of electronic messaging has enabled the effect on employee time to be quantified and has given some surprising results. This has led to a series of recommendations that will enable organisations to make better use of email communication and increase employee effectiveness. The research has also highlighted the need for organisations to invest in improving their management of electronic messaging systems if they are to have effective and efficient employees. Future development to electronic messaging applications requires more emphasis on intelligent agents to aid employees in managing their electronic messages. Without these future developments, electronic messaging will become much less effective and may deter employees from using such systems, which in-turn could lead to a poor communications within the organisation.
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