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Using Six Sigma for Continuous Improvement of Asset Management Information Quality

机译：使用六西格玛进行资产管理信息质量的持续改进

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摘要

Information is the most important asset of any organization. It is particularly important for information driven businesses like engineering asset management organizations. These businesses maintain the lifeline of economy and, therefore, it is important that the information that they capture if of high quality, processed in right systems, communicated through right channels, and presented to its stakeholders in right format. This highlights that information quality management calls for business organizations to be proactive as well as reactive, i.e. information quality concerns should be proactively addressed for every stage of information lifecycle, and at the same time it should be monitored regularly so as to take corrective action could be taken to ensure smooth functioning of information dependent business areas. The intertwined nature of information quality dimensions, such as timeliness and accuracy, adds more complexity to the already difficult scenario of information quality monitoring. This paper takes a product perspective of information and utilizes an information improvement cycle based on plan, do, check, act principle to propose a framework for information quality monitoring and improvement. It utilizes analytical hierarchy process and six sigma methodologies to obtain objective measurement of information quality by focusing on systematic assessment of multiple dimensions of information quality.
机译：信息是任何组织最重要的资产。对信息驱动的业务尤为重要，如工程资产管理组织。这些企业维持了经济的生命线，因此，重要的是他们捕获高质量，在右侧系统中处理的信息，通过右渠道传达，并以正确的格式向其利益相关者提交给其利益相关者。这突出显示信息质量管理呼叫企业组织的主动以及反应性，即信息质量问题应为信息生命周期的每个阶段主动解决，同时应定期监测，以便采取纠正措施可以采取纠正措施被采取以确保信息依赖业务领域的顺利运作。信息质量尺寸的交互性质，例如及时性和准确性，对信息质量监测的已经困难的情景增添了更多复杂性。本文采用产品的信息视角，并根据计划，办理，检查，采用原则采用信息改进周期，提出信息质量监测和改进的框架。它利用分析层次结构和六种Sigma方法，以通过专注于对信息质量的多种维度的系统评估来获得信息质量的客观测量。

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