• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>International Conference on Information Resources Management >The Construction of Client Organizations and Contract Structures in Outsourcing within Dynamic Contexts
【24h】

The Construction of Client Organizations and Contract Structures in Outsourcing within Dynamic Contexts

机译：在动态背景下外包客户组织和合同结构的构建

获取原文
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

This explorative study investigates how bureaucratic public sector client organizations deal with information technology (ITO) and business process (BPO) outsourcing in terms of internal management. Through contextual and micro-level analyses, the research found that client organizations appear to work at transforming outsourcing-related strategy, contract structure, and their own organizations, which are interrelated, in the context of five IT governance concerns: strategic alignment, delivery of business value, performance management, risk management, and control and accountability. The paper provides rich data on how the organizations decomposed and recomposed existing bureaucratic structures and processes. Contrary to expectations, explicit distinctions, such as cultural disparity and differences between ITO and BPO, did not sufficiently explain the core phenomena regarding outsourcing and client organizational change. Instead, institutionalized human behaviors were strongly involved with these processes. Overall, the research supports Kallinikos's formal organization perspective for explaining outsourcing as an enabler of organizational change, and provides an enriched outsourcing configuration framework for disaggregating and studying, and for practitioners helping to manage, outsourcing arrangements in depth.
机译：该探索研究调查了官僚主义公共部门客户组织如何应对信息技术（ITO）和业务流程（BPO）外包在内部管理方面。通过上下文和微观分析，研究发现，客户组织似乎在改变外包相关的策略，合同结构和他们自己的组织中，在五个IT治理问题的背景下：战略对准，交付业务价值，绩效管理，风险管理以及控制和问责制。本文提供了丰富的数据，就机组织如何分解和重新编译现有的官僚机构和流程。与期望相反，明确的区别，例如ITO和BPO之间的文化差异和差异，并没有足够地解释了关于外包和客户组织变革的核心现象。相反，制度化的人类行为强烈涉及这些过程。总体而言，该研究支持Kallinikos的正式组织视角，解释外包作为组织变革的推动者，并为分类和学习提供丰富的外包配置框架，以及为从业者帮助管理，外包安排深入了解。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号