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WILLING TO PAY FOR A BETTER BRAND: CONSUMER RESPONSES TO CSR PERFORMANCE SCORES

机译:愿意支付更好的品牌:消费者对CSR性能分数的回应

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As competitive pressures in a company's external environment escalate, brand differentiation becomes increasingly important. In response, strategies incorporating a variety of combinations of the marketing mix may be employed. However, using corporate social responsibility (CSR) initiatives as a measure of strengthening the brand is a recent and under explored development in marketing strategy (Kitchin 2003). For example, recent research suggests that the positive brand implications resulting from C SR investments are a valid but rarely used source of competitive advantage (Melo and Galan 2011). In response, the present research examines the impact of CSR initiatives from a consumer behavior perspective. In the context of the apparel industry, we build upon prior examinations of CSR (Klein and Dawar 2004; Becker-Olsen, Cudmore, and Hill 2006) and provide insight into how a business's socially responsible activities may (or may not) be effectively communicated to enhance a brand for which consumers are willing to pay more.
机译:作为公司外部环境中的竞争压力升级,品牌差异变得越来越重要。作为回应,可以采用包含各种营销组合组合的策略。然而,使用企业社会责任(CSR)倡议作为加强品牌的衡量标准,是营销策略(Kitchin 2003)的近期和探索的发展。例如,最近的研究表明,由C SR投资产生的积极品牌影响是有效但很少使用竞争优势的来源(Melo和Galan 2011)。作为回应,本研究审查了CSR举措从消费者行为视角的影响。在服装行业的背景下,我们建立了对CSR(Klein和Dawar 2004; Becker-Olsen,Cudmore和Hill 2006)的主持人,并深入了解商业的社会负责活动如何(或可能不会)有效地传达加强消费者愿意支付更多的品牌。

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