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首页> 外文会议>AMA Summer Educators Conference >EFFECTS OF STORE MANAGER CLIMATE UPON FLE COMMITMENT, CUSTOMER LOYALTY, AND STORE FINANCIAL PERFORMANCE
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EFFECTS OF STORE MANAGER CLIMATE UPON FLE COMMITMENT, CUSTOMER LOYALTY, AND STORE FINANCIAL PERFORMANCE

机译：商店经理气候对飞行承诺，客户忠诚度和商店财务表现的影响

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Because frontline employees (FLEs) can be an important source of competitive advantage (Beatty et al. 1996), establishing a favorable work climate that enhances FLE attitudes and behaviors has been posited as critical factor in improving firm performance. Indeed, it is now commonplace for firms to explicitly to formalize "employee-first" corporate strategies within their mission statements and annual reports. In recent years, however, top managers seeking to sustain employee-focused strategies have been faced with the difficult act of balancing the interests of FLEs with those of investors and other key stakeholders. Such disconnects between employee-centered strategies and FLE perceptions and attitudes toward the organization are widespread, suggesting a pervasive failure in implementation.
机译：由于前线员工（氟）可以成为竞争优势的重要来源（Beatty等人1996），建立了有利的工作环境，增强了加重的态度和行为在提高公司性能方面被视为关键因素。实际上，它现在是公司常见的，明确地将“员工第一”在其特派团陈述和年度报告中正式化“员工第一”的企业战略。然而，近年来，寻求维持员工的策略的高层管理人员面临着平衡逃离与投资者和其他主要利益攸关方的利益的困难行为。员工中心的策略与对组织的态度与对组织的态度之间的这种断开普遍存在，表明实施的普遍失败。

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