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Improving Functional Product availability: software-related measures planned and taken

机译：提高功能产品可用性：计划和采取的软件相关措施

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摘要

The paper, based on an empirical study involving five companies, concerns software-related measures that are planned and taken by providers together with their customers to improve the availability of Functional Products (FP) or similar offers. The manufacturing industry is showing an increasing interest in adding offerings based on additionally complex business models, as opposed to merely offering products and services. This supports innovation and helps companies to stay competitive and profitable. Considerable focus is placed on performance- or result-based business models. Functional Products (FP) is one such business model, where the provider offers a function to customers at an agreed-upon level of availability, productivity or efficiency. FP comprise four main constituents: hardware, software, service-support system and management of operation, which together deliver value to customers on a long-term basis. The paper highlights nine software-related availability measures planned and taken by manufacturing companies and proposes additional potential software-related availability measures.
机译：本文根据涉及五家公司的实证研究，涉及提供者的软件相关措施，这些措施由提供者与客户一起进行，以改善功能性产品（FP）或类似优惠的可用性。由于仅提供产品和服务，制造业对基于另外复杂的商业模式的添加产品越来越令人兴趣。这支持创新，帮助公司保持竞争力和盈利。相当大的重点是基于业绩或基于结果的商业模式。功能产品（FP）是一种这样的商业模式，提供商在商定的可用性，生产率或效率上为客户提供功能。 FP包括四个主要成分：硬件，软件，服务支持系统和操作管理，这些操作在一起长期为客户提供价值。本文突出了制造公司计划和采取的九种软件相关可用性措施，并提出了额外的潜在软件相关的可用性措施。

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