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Understanding and Predicting Compliance with Safety Regulations at an Airline Ground Service Organization

机译：理解和预测航空公司地面服务组织安全法规的遵守情况

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Failures to comply with safety regulations are currently a major issue at many airline ground service organizations across the world. To address this issue, approaches based on an external regulation of the employees' behavior have been proposed. Unfortunately, an externally imposed control is often not internalized by employees and has a short term effect on their performance. To achieve a longterm effect, employees need to be internally motivated to adhere to regulations. To understand the role of motivation for compliance in ground service organizations, a formal agent-based model is proposed in this chapter based on theories from Social Science. The model incorporates cognitive, social, and organizational aspects. The model was simulated and partially validated by a case study performed at a real airline ground service organization. The model was able to reproduce behavioral patterns related to compliance of the platform employees in this study.
机译：遵守安全规定的失败目前是全球各航空地面服务组织的主要问题。为了解决这个问题，提出了基于员工行为的外部监管的方法。不幸的是，外部强加的控制通常不会被员工内部化，并且对其性能进行短期影响。为实现延长效应，员工需要在内部动力遵守法规。要了解动机在地面服务组织遵守方面的作用，本章提出了一项正式的代理人的模型，基于社会科学的理论。该模型包含认知，社会和组织方面。通过在真正的航空公司地面服务组织进行模拟和部分验证该模型。该模型能够重现与本研究中平台员工的遵守相关的行为模式。

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