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Investigation of Success and Failure Factors in IT Project Management

机译：IT项目管理成功与故障因素调查

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In recent years, IT projects have proven to have a significant impact which improve the business process and interact with the public. Numerous IT projects have been developed and implemented currently in government and also private sector in order to become more competitive organisation in order to provide better services and achieve competitive advantages. The purpose of this study is to investigate success and failure factors that relates to people who are involved in the IT project implementation in the public sector especially in area of project manager performance, project team member capability, top management support, and user/clients involvement. Besides, all IT officers' opinion, valuable past experience, issue and constructive idea also has been explored. This research uses both qualitative and quantitative method to obtain the data. In order to conduct the research, nine interviews were conducted with IT officers who are involved in IT project management. The research also collected data from distributing hardcopy questionnaires and through an online paid survey website "Survey Monkey". The findings showed that various factors are related to the people and issue that had been identified, and finally all the significant factors have been successfully ranked and listed. The analysed data explained that the problem arise in the IT project management process which might be improved in future. The findings of the research show that all IT officers and staff realise about the success and failure factors highlighted therefore a significant action need to be taken by top management to improve the implementation of IT projects where project managers appointed must be fully aware of the factors. As a conclusion, IT projects have been an effective and efficient tool for the government to improve their business process as well as to provide better service to public.
机译：近年来，IT项目已被证明具有重大影响，改善业务流程并与公众互动。目前在政府和私营部门开发和实施了众多IT项目，以便成为更具竞争力的组织，以提供更好的服务并实现竞争优势。本研究的目的是调查与参与公共部门IT项目实施的人的成功和失败因素，特别是在项目经理绩效，项目团队成员能力，最高管理支持和用户/客户参与的领域。此外，所有IT人员认为，有价值的过去的经验，问题和建设性理念也得到了探讨。该研究使用定性和定量方法来获得数据。为了开展研究，与参与IT项目管理的IT官员进行了九次访谈。该研究还收集了分配硬拷贝问卷和通过在线支付调查网站“调查猴子”的数据。调查结果表明，各种因素与已识别的人员有关，最后所有重大因素都已成功排名和上市。分析的数据解释说，在IT项目管理进程中出现的问题可能会在将来有所改善。研究结果表明，所有IT官员和工作人员都会突出的成功和失败因素强调，最高管理层需要采取重大行动，以改善所指定的项目经理的IT项目的实施必须充分意识到这些因素。作为结论，IT项目是政府改善业务流程的有效和有效的工具，并为公众提供更好的服务。

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