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首页> 外文会议>American College of Veterinary Internal Medicine Forum Conference >Client Satisfaction vs. Client Experience: Best Practices in Human Healthcare
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Client Satisfaction vs. Client Experience: Best Practices in Human Healthcare

机译：客户满意度与客户体验：人类医疗保健的最佳实践

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摘要

Veterinary clinical practice has always required attention to our clients as consumers. In contrast, human healthcare has a long tradition of provider-centered care, with compliant and self-sufficient patients considered ideal.1 However, a large and growing body of evidence from human healthcare shows that high patient experience metrics are strongly correlated with quality of care, reduced medical errors, improved staff engagement, and hospital financial performance.2 Although veterinarians arguablyhave been aware of the importance of engaging clients in their pet's healthcare for far longer than many MDs have believed in similar courtesy for their patients, the veterinary industry's client satisfaction tools lag behind evidence-based approaches on the human side.
机译：兽医临床实践始终需要关注我们的客户作为消费者。相比之下，人类医疗保健具有较长的传统，提供了符合的提供商的护理，符合符合和自给自足的患者，被认为是理想的。然而，来自人类医疗保健的大量和不断增长的证据表明，高患者经历度量与质量强烈相关关心，减少医疗错误，改善的员工参与和医院的财务表现.2虽然兽医争论讨论会意识到在他们的宠物医疗保健中从事客户的重要性远远超过许多MDS对其患者的兽医的客户相信类似的礼貌，但兽医的客户满意工具落后于人体上的基于证据的方法。

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