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首页> 外文会议>PRASASTI International Seminar on Linguistics >Canceling and Refusal Strategy used by the Grab Driver of Lombok when interacting with Customers
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Canceling and Refusal Strategy used by the Grab Driver of Lombok when interacting with Customers

机译：与客户互动时，龙目岛抓取驾驶员使用的取消和拒绝策略

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摘要

This study discusses the speech act of refusing as made by Lombok Grab drivers when interacting with customers. The field observation and library research was used as the design of this study. The interview was used as an instrument by interviewing 10 participants of Grab driver in Lombok and 10 participants of Grab customers. The data indicate acts of order and request. The descriptive qualitative was used in this investigation. The results of the study are: There are three situations where the drivers cancelled an order or request of a customers, the situation are when the drivers change plans, did not found the passenger and cannot found the passenger right location. Meanwhile the refusal strategy used by the Grab drivers in this investigation is direct and indirect refusal that is followed by reason, explanation, giving alternative and regret.
机译：本研究讨论了与客户互动时龙目岛抢救员拒绝的言语行为。现场观察和图书馆研究被用作本研究的设计。采访被采访了龙目士抢劫司机的10位参与者和抢夺客户的10名参与者来用作乐器。数据表示订单和请求的行为。在这次调查中使用了描述性定性。研究结果是：有三种情况，司机取消了客户的订单或要求，情况是司机改变计划，没有找到乘客，不能找到乘客权位置。与此同时，抓住扶手在本调查中使用的拒绝策略是直接和间接的拒绝，后跟理性，解释，给予替代和后悔。

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