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首页> 外文会议>ASIST Annual Meeting >DESIGNING FOR KNOWLEDGE WORKER INFORMINGS: AN EXEMPLAR APPLICATION OF SENSE-MAKING METHODOLOGY
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DESIGNING FOR KNOWLEDGE WORKER INFORMINGS: AN EXEMPLAR APPLICATION OF SENSE-MAKING METHODOLOGY

机译：设计知识工作者通知：一种举例的感应方法的应用

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Designing approaches to support knowledge intensive work has been documented to be critical and costly. Research has shown that knowledge workers frequently evaluate KM efforts as missing the mark. They are too often left without the help they need for constructing knowledge-based solutions. Knowledge workers point to failures not so much in retrieving topically-perfect-information but rather to communication gaps, such as systems that do not address work demands and informing needs in complex, changing, and sometimes elusive situations. This research used an interviewing approach informed by Dervin's Sense-Making Methodology. The aim was to allow digging deeply to understand hidden depths of informing practices that rarely have come to light in user studies. The ultimate aim is to design systems that support knowledge creation anchored to knowledge worker informing practices and to the situationality of these practices. The purpose of this paper is to present an exemplar study focusing on the challenges of doing user research in such a way that it usefully informs the design of knowledge management systems intended for use in knowledge-intensive work in the for-profit context. Sense-Making Methodology is presented as an alternative and more powerful approach to studying knowledge creation work.
机译：设计支持知识密集型工作的方法已被记录为至关重要和昂贵。研究表明，知识工作者经常评估KM努力，因为错过了标记。如果没有帮助构建基于知识的解决方案，他们经常留下它们。知识工作者指出了在检索局部完美信息中的失败，而是为了沟通差距，例如没有解决工作需求的系统，并且在复杂，改变，有时难以捉摸的情况下提供信息。这项研究使用了Dervin的感觉方法通知的面试方法。目的是允许深入挖掘以了解知情深度的信息，这很少在用户学习中阐述。最终的目标是设计支持知识创建的系统，锚定知识工作者通知实践以及这些做法的情况。本文的目的是提出一个示例性研究，其专注于对用户研究进行挑战，以便它有用地通知旨在在营利性环境中用于知识密集型工作的知识管理系统的设计。感应方法作为学习知识创造工作的替代和更强大的方法。

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