文摘
英文文摘
论文说明：List of Figures、List of Tables、List of Abbreviations
声明
Chapter One Introduction
1.1 Aims of the study
1.2 Significance of the Study
Chapter Two Literature Review
2.1 Concepts and Definitions
2.1.1 Defining Apology
2.1.2 Understanding Apology Response
2.2 Previous Studies of Apology and Apology Strategies
2.2.1 Studies Abroad
2.2.2 Studies in China
2.3 Previous Studies of Apology Response and Apology Response Strategies
2.3.1 Studies Abroad
2.3.2 Studies in China
2.4 Summary of Previous Studies
Chapter Three Theoretical Framework
3.1 Speech Act Theory
3.1.1 Austin's Speech Act Theory
3.1.2 Searle's Classification of Illocutionary Acts
3.1.3 Indirect Speech Acts
3.2 Face Theory
3.2.1 Definition of “Face”
3.2.2 Face Threatening Acts
3.2.3 The Paradox of Face——Involvement and Independence
3.2.4 FTA Assessment
3.2.5 Face- Saving Strategies
Chapter Four Research Methodology
4.1 Research Questions
4.2 Subjects
4.3 Research Instruments
4.3.1 Questionnaire Survey
4.3.2 Natural Observation
4.4 Data Collection
4.5 Data Coding
4.5.1 Strategies of Responding Apologies
4.5.2 Socio- Pragmatic Factors and Situational Factors
4.6 Procedure
Chapter Five Results and Discussion
5.1 A General Description
5.2 Distribution of Apology Response Strategies
5.2.1 IFID
5.2.2 Cautions(CAUT)
5.2.3 Concern for the Hearer(CONC)
5.2.4 Explaining Things Away(EXPL)
5.2.5 Conditional Forgiveness(COND)
5.2.6 Evasion(EVAS)
5.2.7 Rejection(REJT)
5.2.8 Humorous Rejection(HUMR)
5.3 Evaluation of Apology Response Situations
5.4 Correlation between Strategy Selection and Evaluation of Situations
5.4.1 Social Distance
5.4.2 Social Power
5.4.3 Offense Severity
5.4.4 Offender's Responsibility
5.5 Underlying Factors Affecting Apology Response Strategies
5.5.1 Cultural Backgrounds: High- Context Culture vs. Low- Context Culture
5.5.2 Interpersonal Relationship: Instrumental Type vs. Affective Type
5.5.3 Norms of Conflict Management: Harmony vs. Confrontation
5.5.4 Self- Construal: Independent vs. Interdependent
Chapter Six Conclusion
6.1 Summary of the Study
6.2 Implications of the Study
6.3 Limitations of the Study
6.4 Suggestions for Future Study
Bibliography
Appendixes
Acknowledgements
