封面
声明
英文摘要
中文摘要
目录
Abbreviations
List of Tables
List of Figures
CHAPTER ONE 1.0 Introduction
1.1 General Overview
1.2 Problems Associated with IT Outsourcing
1.3 IT Outsourcing Benefits
1.4 Statement of the Problem
1.5 Research Objectives
1.6 Research Questions
1.7 Research Significance
1.8 Scope of the work
CHAPTER TWO LITERATURE REVIEW
2.1 Introduction
2.2 IT outsourcing
2.3 Service Quality
CHAPTER THREE
3.1 Research methodology
3.2 Case description
3.3 Data collection methods
3.4 Analysis of qualitative data
3.5 Validity
CHAPTER FOUR
4.1 Findings
4.2 Facilities
4.3 Dependability
4.4 Monitoring
CHAPTER FIVE CONCLUSIONS, RECOMMENDATIONS AND FUTURE RESEARCH
5.1 General conclusion
5.2 Conclusion on Research Questions
5.3 Research Contribution to Knowledge
5.4 Contribution to the researched organization
5.5 Recommendations
5.6 Future research
致谢
参考文献
