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The role of communication in knowledge management and knowledge exchange in organizations.

机译：沟通在组织知识管理和知识交换中的作用。

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摘要

The research described in this dissertation studied how knowledge is exchanged and created in teams, what practices are used to accomplish the sharing, and the nature and acquisition processes of individual team members' knowledge. The context of the research was organizational teams engaged in information technology outsourcing, with the study subjects being teams and individuals engaged in the outsourcing work. The study was an exploratory one, with no testing hypothesis postulated beforehand. The intent was to observe the communicative practices used by teams and to describe and characterize the team-based practices as they are employed to share and create knowledge. Communication theory was used in conjunction with that of knowledge management and task teams as a framework for developing an understanding of knowledge sharing in task-directed teams in the accomplishment of organizationally-directed objectives. Multiple methods were used for collecting data, with the primary being interviews with team members and leaders. Data were analyzed through descriptive content analysis. The research followed in scope and method other studies in the fields of knowledge management, communication, and task-directed teams (Desouza, 2003; Heaton & Taylor, 2002; Heaton, Bergeron, Bertran-Gastaldy, & Mercier, 2005), and sought to extend that research. The study was done to develop a deeper understanding of the actual communication practices used by teams and team members engaged in situated, task-directed activities. This study's import lies in the theoretical aspects that may be used by scholars to expand or deepen the work of existing theoretical studies and in the practical findings that may be used by organizations. Findings from the research included the characteristic of the sharing and creation of knowledge in task-directed teams as an active process, responding to dynamic business and technical environments, and that the knowledge is held substantially tacitly. Many communication practices were used to share and create knowledge, with non-mediated, person-to-person dialogue playing an important role, and with information and communication technologies playing important enabling, not central, roles. Knowledge was shared and created through communication processes, and while individually held, the communication constituted the socially held knowledge of the team, represented in the teams' processes, procedures, and non-documented norms. Lastly, outsourcing is a rapidly evolving business model used by organizations to manage their processes and costs, and in the cases of the teams studied in this research, the management of knowledge exchange in the start-up and on-going team operations played a significant role in their success.
机译：本论文所描述的研究研究了如何在团队中交换和创造知识，使用了哪些实践来实现共享，以及团队成员个人知识的性质和获取过程。研究的背景是从事信息技术外包的组织团队，研究对象是从事外包工作的团队和个人。该研究是一项探索性研究，没有事先假设的测试假设。目的是观察团队使用的交流实践，并描述和表征基于团队的实践，因为他们被用来分享和创造知识。交流理论与知识管理和任务团队的理论一起被用作框架，以增进对任务导向团队中知识共享的理解，从而实现组织导向的目标。收集数据的方法多种多样，主要是与团队成员和领导的访谈。通过描述性内容分析来分析数据。该研究在知识管理，沟通和任务导向团队领域进行了其他范围和方法方面的研究（Desouza，2003年； Heathon和Taylor，2002年； Heathon，Bergeron，Bertran-Gastaldy和Mercier，2005年），并寻求扩大研究范围。进行这项研究是为了加深对团队和小组成员从事以任务为导向的活动所使用的实际沟通实践的理解。这项研究的重要性在于学者可以用来扩大或深化现有理论研究工作的理论方面，以及组织可以利用的实际发现。该研究的发现包括在任务导向的团队中共享和创建知识的特征，它是一个活跃的过程，可以响应动态的业务和技术环境，并且知识是隐性的。许多交流实践被用来共享和创造知识，其中非媒介，人与人之间的对话起着重要作用，而信息和通信技术则起着重要的促成作用，而不是中心作用。知识是通过沟通过程共享和创建的，并且在单独举行时，沟通构成了团队在社会上持有的知识，体现在团队的过程，过程和非文档化规范中。最后，外包是组织用来管理其流程和成本的快速发展的业务模型，对于本研究中的团队而言，在创业和持续的团队运营中知识交换的管理起着重要作用。在成功中扮演重要角色。

著录项

  • 作者

    Mohr, Stewart M.;

  • 作者单位

    Rutgers The State University of New Jersey - New Brunswick.;

  • 授予单位 Rutgers The State University of New Jersey - New Brunswick.;
  • 学科 Library Science.; Information Science.
  • 学位 Ph.D.
  • 年度 2007
  • 页码 214 p.
  • 总页数 214
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 图书馆学、图书馆事业;信息与知识传播;
  • 关键词

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