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Perceived Relationships among Knowledge Management, Total Quality Management, and Organization Innovation Performance: A Thai Study.

机译：知识管理，全面质量管理和组织创新绩效之间的感知关系：泰国研究。

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摘要

The purpose of this study was to examine the relationships among Knowledge Management (KM), Total Quality Management (TQM), and organization innovation performance (INNO), and to determine the role of KM implemented through TQM in INNO.;KM was adopted as an independent variable with four subgroups: knowledge acquisition and creation, knowledge capturing and storage, knowledge dissemination and transfer, and knowledge application. TQM was adopted as a second independent variable and as a mediator with five subgroups: top management support, employee involvement, continuous improvement, customer focus, and database decisions. Two subgroups of INNO were explored as the dependent variable: product innovation and process innovation.;Data were collected via a paper-and-pencil questionnaire using postage distribution to 500 human resource development managers in Thailand, with responses from 470 usable responses, for a response rate of 94%. The nine instruments were combined and translated into Thai by two linguistics professors in Thailand. Collected data were analyzed using SPSS and LISREL. Factor analyses and Structural Equation Model (SEM) analyses were conducted in order to answer two research questions: (a) are there positive relationships among KM, TQM, and INNO? and (b)to what extent does KM implemented through TQM improve INNO? Confirmatory Factor Analysis (CFA) was conducted to identify a variable factor structure of independent variables, dependent variables, and mediators. SEM analysis was performed to investigate the relationships among the three variables in general and their relationships through mediation.;The results showed that: (a) KM strongly and positively influenced INNO and TQM, and TQM enhanced INNO; therefore, hypotheses 1, 2, and 3 were supported; (b) the overall relationship via TQM as a mediator was supported; therefore, hypothesis 4 was supported.;In brief, all four hypotheses were positively supported. A conclusive summary is provided along with a contributive discussion. Implications and contributions to HRD researchers and practitioners are discussed, and recommendations are offered. Also included are conclusive final thoughts accompanied by the limitations of this study.
机译：这项研究的目的是检查知识管理（KM），全面质量管理（TQM）和组织创新绩效（INNO）之间的关系，并确定通过TQM实施的KM在INNO中的作用。一个具有四个子组的自变量：知识获取和创造，知识获取和存储，知识传播和转移以及知识应用。 TQM被用作第二个独立变量，并作为五个子组的中介者：高层管理支持，员工参与，持续改进，以客户为中心和数据库决策。探索了INNO的两个亚类作为因变量：产品创新和流程创新。；通过纸笔调查问卷，使用邮资分配给泰国500名人力资源开发经理，收集了470个可用回复中的回复，以收集数据。回应率为94％。泰国的两位语言学教授将这九种乐器合为一体并翻译成泰文。使用SPSS和LISREL分析收集的数据。为了回答两个研究问题，进行了因子分析和结构方程模型（SEM）分析：（a）KM，TQM和INNO之间是否存在正相关？ （b）通过TQM实施的KM在多大程度上改善了INNO？进行了验证性因素分析（CFA），以识别自变量，因变量和介体的变量因子结构。进行了SEM分析，以考察这三个变量之间的总体关系以及它们之间的中介作用。结果表明：（a）KM对INNO和TQM有强烈而积极的影响，而TQM增强了INNO。因此，假设1、2和3得到支持； （b）支持通过TQM作为调解人的整体关系；因此，假设4得到了支持。简而言之，所有四个假设都得到了积极支持。总结性总结与贡献性讨论一起提供。讨论了对HRD研究人员和从业人员的影响和贡献，并提供了建议。还包括结论性的最终想法，并伴有本研究的局限性。

著录项

  • 作者

    Kongpichayanond, Pimpimon.;

  • 作者单位

    University of Minnesota.;

  • 授予单位 University of Minnesota.;
  • 学科 Business Administration Management.
  • 学位 Ph.D.
  • 年度 2013
  • 页码 130 p.
  • 总页数 130
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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