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Outsourced Food Service Operations and the Impact on the Army's Expeditionary Capability: A Qualitative Case Study

机译：外包食品服务业务及其对陆军远征能力的影响：定性案例研究

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摘要

The practice of outsourcing within the Army increased exponentially since the start of the Global War on Terror (GWOT). The problem that was addressed in this qualitative case study concerned the U. S. Army's practice of outsourcing food service and subsistence sustainment missions, and the potential consequence of loss of tacit and organizational knowledge. The purpose of this study was to interview Army enlisted and officer personnel (logistics soldiers) who were engaged in functions related to food service and subsistence missions, as to how they perceived the practice of outsourcing may have impacted their abilities to conduct their missions. Organizational learning (OL) theory and Organizational knowledge creation (OKC) theory, introduced by Senge (1990) and Nonaka (1994), along with New public management (NPM) theory, were used to establish the theoretical framework of this study. OL theory and OKC theory as the theoretical framework of this study, were used to better understand the phenomenon of the practice of outsourcing the core logistics function of food service and subsistence missions previously performed by the Army to private sector firms in support of the GWOT. New public management (NPM) theory was used as part of the theoretical framework of this study, from a public administration perspective, in order to explain the phenomenon of outsourcing and its outcomes; with intent to reduce the public sector footprint in favor of gaining efficiency from use of the private sector. The Army's Operating Concept, Unified Land Operations: Win in A Complex World, was the applied framework for this study. The methodological approach for this research was a single qualitative case study, a literature review, and a field study conducted with experts in the subject matter; prior to conducting interviews that were conducted in an exploratory manner. All information was analyzed through pattern matching and qualitative content analysis. Seminal research emerged as a result of this study, regarding the relationship between SI theory, NPM theory, OL theory, and OKC theory related to military outsourcing of food service operations.
机译：自全球反恐战争（GWOT）开始以来，陆军内部外包的做法呈指数增长。该定性案例研究中解决的问题涉及美国陆军将食品服务和维持生计任务外包的做法，以及失去默契和组织知识的潜在后果。这项研究的目的是采访从事食品服务和生计任务相关职能的入伍军官和军官（后勤士兵），以了解他们如何认为外包实践可能会影响其执行任务的能力。 Senge（1990）和Nonaka（1994）引入的组织学习（OL）理论和组织知识创造（OKC）理论，以及新公共管理（NPM）理论，被用于建立本研究的理论框架。 OL理论和OKC理论作为本研究的理论框架，用于更好地理解将陆军先前执行的食品服务和维持生计任务的核心物流职能外包给私营部门公司以支持GWOT的实践现象。从公共行政的角度，新公共管理理论被用作本研究理论框架的一部分，以解释外包现象及其结果。旨在减少公共部门的足迹，从而通过利用私营部门来提高效率。陆军的作战概念“统一陆地作战：在复杂世界中获胜”是该研究的应用框架。这项研究的方法论方法是单项定性案例研究，文献综述以及与主题专家进行的实地研究。在进行探索性采访之前。通过模式匹配和定性内容分析对所有信息进行了分析。这项研究的结果出现了开创性的研究，涉及SI理论，NPM理论，OL理论和OKC理论之间的关系，这些理论与食品服务运营的军事外包有关。

著录项

  • 作者

    Moses, Jarrett Ryan.;

  • 作者单位

    Northcentral University.;

  • 授予单位 Northcentral University.;
  • 学科 Public administration.;Food science.;Operations research.;Military studies.
  • 学位 D.B.A.
  • 年度 2018
  • 页码 217 p.
  • 总页数 217
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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