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首页> 外文学位 >911, What's My Emergency? Emotional Labor, Work-Related Rumination, and Strain Outcomes in Emergency Medical Dispatchers.
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911, What's My Emergency? Emotional Labor, Work-Related Rumination, and Strain Outcomes in Emergency Medical Dispatchers.

机译：911，我有什么紧急情况？紧急医疗调度员的情绪劳动，与工作有关的反省和应变结果。

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摘要

The work of Emergency Medical Dispatchers (EMDs) is filled with a variety of stressors, and one of those being emotional labor. Despite research on emotional labor, few studies have quantitatively examined this construct within EMDs. Compared to the plethora of emotional labor literature that focuses on the display of positive emotions, EMDs are required to suppress or neutralize any negative reactions they may experience. Hence, this study was concerned with the further examination of emotional labor, physical health outcomes, burnout, and job satisfaction in a unique population. Additionally, the construct of work-related rumination is in its infancy. It can be argued that surface acting and deep acting serve as antecedents to work-related rumination. One hundred one participants from a Midwest emergency communications professional group completed self-report surveys on emotional labor, work-related rumination, and strain outcomes. Results showed EMDs experience higher levels of surface acting compared to other professions, and surface acting is more detrimental and leads to more negative outcomes compared to deep acting. The affective rumination component of the work-related rumination was also positively correlated to strain outcomes. Lastly, those that reported higher levels of surface acting also endorsed higher levels of affective rumination. In conclusion, EMDs do experience high levels of emotional labor, and engage in the more taxing surface acting strategy. This also suggests that the relationship between surface acting and affective rumination, contributes to the most strain outcomes, and it may be that affective rumination mediates the relationship between suppression of feelings (surface acting) and strain outcomes. Further directions and limitations are also discussed.
机译：紧急医疗调度员（EMD）的工作充满了各种压力源，其中之一就是情绪劳动。尽管对情绪劳动进行了研究，但很少有研究对EMD中的这种结构进行定量研究。与专注于展现积极情绪的大量情感劳动文献相比，EMD需要抑制或消除他们可能遇到的任何负面反应。因此，本研究关注在一个特殊人群中进一步检查情绪劳动，身体健康状况，倦怠和工作满意度。此外，与工作相关的思考的构建还处于初期。可以说，表面作用和深度作用是与工作有关的反省的前提。来自中西部紧急通讯专业小组的101名参与者完成了有关情绪劳动，与工作相关的反省和劳累结果的自我报告调查。结果表明，与其他行业相比，EMD经历的表面作用水平更高，与深度作用相比，表面作用更有害，并导致更多的负面结果。与工作有关的反省中的情感反省成分也与劳损结果呈正相关。最后，那些报道表面作用水平较高的人也认可了情绪反射的水平较高。总而言之，EMD确实经历了高水平的情感劳动，并且参与了更为繁重的表面表演策略。这也表明，表面作用与情感反省之间的关系有助于产生最多的劳损结果，并且可能是情感反刍作用介导了抑制感觉（表面作用）与劳损结果之间的关系。还讨论了其他方向和限制。

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  • 作者

    Deselms, Jessica L.;

  • 作者单位

    Minnesota State University, Mankato.;

  • 授予单位 Minnesota State University, Mankato.;
  • 学科 Personality psychology.;Social psychology.;Occupational psychology.
  • 学位 M.A.
  • 年度 2016
  • 页码 62 p.
  • 总页数 62
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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