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首页> 外文期刊>Career Development International: The Journal for Executives, Consultants and Academics >Testing the impact of emotional labor on work exhaustion for three distinct emergency medical service (EMS) samples
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Testing the impact of emotional labor on work exhaustion for three distinct emergency medical service (EMS) samples

机译：针对三个截然不同的紧急医疗服务（EMS）样本测试情绪劳动对工作疲劳的影响

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摘要

Purpose - This paper's aim is to study a neglected relationship: testing the impact of emotional labor on the work exhaustion for samples of emergency medical service (EMS) professionals. Design/methodology/approach - Three distinct samples of EMS professionals, i.e. emergency medical technician (EMT) - basic, EMT - intermediate, and paramedic, were surveyed to test the impact of three variable sets, personal (e.g. gender, age, health), work-related (e.g. years of service, job satisfaction), and emotional labor (i.e. surface acting, deep acting) on work exhaustion. Findings - Results across the three samples consistently showed that surface acting had a significantly stronger positive impact than deep acting on work exhaustion. In addition it was found that surface acting had a significantly stronger negative relationship to job satisfaction than deep acting. Surface acting also had a significant negative relationship to perceived health. Years of service were positively related to work exhaustion across all samples, while job satisfaction was negatively related. Practical implications - Work exhaustion is an occupational risk for EMS professionals. Individuals considering EMS as a career must have realistic expectations and information about the rewards as well as challenges facing them. To help buffer the impact of emotional labor on work exhaustion and related outcomes, EMS stakeholders should consider facilitating mentor and/or peer support group programs to enhance the development of stronger camaraderie in different EMS-based organizations (e.g. hospitals, fire services). Originality/value - Prior research has not tested for the impact of emotional labor on work exhaustion for EMS professionals. Even after controlling for personal and work-related variables, surface acting maintained a stronger positive impact than deep acting on work exhaustion. Key demographics for each of the three samples (type of work, community size, gender) indicate representativeness to previous cohort samples of nationally certified EMS professionals.
机译：目的-本文的目的是研究一种被忽视的关系：测试紧急医疗服务（EMS）专业人员样本中情绪劳动对工作疲劳的影响。设计/方法/方法-调查了三个不同的EMS专业人士样本，即基本的，紧急医疗技术人员-中级和护理人员的紧急医疗技术人员（EMT），以测试三个变量集对个人（例如性别，年龄，健康状况）的影响，与工作相关的（例如服务年限，工作满意度）和因工作精疲力竭而产生的情感劳动（即表面行为，深度行为）。研究结果-三个样品的结果一致表明，表面作用比深度作用对工作消耗具有显着更强的积极影响。此外，还发现表面行为与工作满意度之间的负相关关系比深度行为显着更强。表面作用也与感知的健康有显着的负相关关系。在所有样本中，服务年限与工作负荷呈正相关，而工作满意度则呈负相关。实际意义-工作疲惫是EMS专业人士的职业风险。将EMS视为职业的个人必须对奖励和面临的挑战抱有现实的期望和信息。为了帮助减轻情绪劳动对工作倦怠和相关结果的影响，EMS利益相关者应考虑促进导师和/或同伴支持小组计划，以促进在基于EMS的不同组织（例如医院，消防部门）中发展更强的友情。原创性/价值-先前的研究尚未测试过情绪劳动对EMS专业人士的工作疲劳的影响。即使在控制了个人和与工作有关的变量之后，表面行为仍然比深度行为对工作倦怠的影响更大。这三个样本（工作类型，社区规模，性别）中每个样本的主要人口统计数据均表明该样本与以前获得国家认证的EMS专业人才样本相同。

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