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Supply of information into, search for information within, and use of information from information technology-based organizational memory systems.

机译：在基于信息技术的组织存储系统中提供信息，在其中搜索信息以及使用信息。

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摘要

Information sharing is both a technological and sociological issue. As Caldwell (2001) noted, once the issue of how people use the technology is solved, organizations can expect to see productivity increases ranging from 7% to 20%. These productivity increases come from stopping the wasted effort of duplicating a solution to an already solved problem, from capturing solutions from a wide variety of people whom you might never have the chance to meet, and from being able to tap into a network of disparate people with novel ideas. In short, from sharing information.; This dissertation examines the issues surrounding the sharing of information between employees using an information technology-based system. We did this by studying an IT-based organizational memory system (ITOMS) that provides the basic functionality of asynchronous communication with storage of such, allowing actors to interact around archived documents and discussion group threads, as well as e-mail messages. We asked the following research questions: (1) What impacts an individual's supply of information into the ITOMS? (2) What impacts the search choices an individual makes when looking for information in an ITOMS? and (3) How do the network relations enabled by an ITOMS impact the value of information used by an individual?; Information supply depends on the balance between the personal costs of supply, such as time, and the personal benefits, such as the ability to influence others. These determinants of information supply are moderated by factors including gender, a person's level within the organization, and a person's own innate propensity to share. During information search actors maximize the size of the network to which they have access, subject to consideration of the extent to which they impose current costs on those who might satisfy a particular search request. As a result, different search profiles emerge for junior level and senior level seekers. To have the most valuable information to use, a user of information must exploit both the weak ties enabled by the ITOMS, and the embedded ties enabled by direct one-on-one interaction with others.
机译：信息共享既是技术问题，也是社会问题。正如Caldwell（2001）指出的那样，一旦解决了人们如何使用该技术的问题，组织就可以期望看到生产率提高7％到20％。这些生产力的提高来自于停止为解决已解决的问题而重复进行解决方案的浪费，是从可能永远没有机会见面的各种各样的人那里获取解决方案，以及能够利用不同的人脉网络有新颖的想法。简而言之，就是分享信息。本文研究了使用基于信息技术的系统在员工之间共享信息的问题。为此，我们研究了一种基于IT的组织存储系统（ITOMS），该系统提供了异步通信和此类存储的基本功能，允许参与者在已归档的文档和讨论组线程以及电子邮件之间进行交互。我们问了以下研究问题：（1）什么会影响个人信息到ITOMS的供应？ （2）在ITOMS中查找信息时，个人选择的搜索有什么影响？ （3）ITOMS启用的网络关系如何影响个人使用的信息（italic）的价值？ 信息供应取决于供应的个人成本（例如时间）和个人收益（例如影响他人的能力）之间的平衡。这些决定信息供应的因素取决于性别，组织内部人员的级别以及人员自身与生俱来的共享倾向等因素。在信息搜索期间，参与者在考虑可能对满足特定搜索请求的用户的当前费用的考虑范围之内，将他们访问的网络的规模最大化。结果，针对初级和高级搜索者出现了不同的搜索配置文件。为了获得最有价值的信息使用，用户必须利用ITOMS带来的薄弱环节，以及与他人进行一对一直接交互所产生的内在联系。

著录项

  • 作者

    Firth, David Richard.;

  • 作者单位

    University of California, Los Angeles.;

  • 授予单位 University of California, Los Angeles.;
  • 学科 Business Administration Management.; Education Art.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 247 p.
  • 总页数 247
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;
  • 关键词

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