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A correlational study of managers' emotional intelligence with job satisfaction, affective commitment, and turnover intent of subordinates.

机译:经理的情绪智力与下属的工作满意度,情感承诺和离职意图的相关性研究。

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摘要

The purpose of this quantitative correlational survey design study was to measure the relationships between the emotional intelligence (EI) of managers and the job satisfaction, affective organizational commitment (AOC), and turnover intent of their subordinates. The study was conducted at an Automotive Group in Rochester, New York, to address the organizational problem of employee turnover. The independent variable was the EI assessment score of managers using the Mayer-Salovey-Caruso Emotional Intelligence Test and the dependent variables were the job satisfaction, AOC, and turnover intention scores of the employees who report to these managers. The data suggested relationships between managers' EI branch scores of perceiving emotions, understanding emotions, using emotions, and managing emotions with subordinate outcomes. These relationships were not statistically significant.
机译:这项定量相关调查设计研究的目的是测量经理的情绪智力(EI)与工作满意度,情感组织承诺(AOC)和下属的离职意图之间的关系。这项研究是在纽约州罗切斯特的一个汽车集团进行的,目的是解决员工流动的组织问题。自变量是使用Mayer-Salovey-Caruso情绪智力测验的经理的EI评估得分,因变量是向这些经理报告的员工的工作满意度,AOC和离职意向得分。数据表明,管理者的EI部门在感知情感,理解情感,使用情感以及管理带有次要结果的情感之间的关系。这些关系在统计学上不显着。

著录项

  • 作者

    Miller, Jeffrey M.;

  • 作者单位

    University of Phoenix.;

  • 授予单位 University of Phoenix.;
  • 学科 Management.;Behavioral psychology.;Occupational psychology.
  • 学位 D.M.
  • 年度 2011
  • 页码 143 p.
  • 总页数 143
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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