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The impact of information resources management on federal agency strategic objective attainment: An empirical analysis.

机译:信息资源管理对联邦机构战略目标实现的影响:一项实证分析。

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摘要

In today's climate of constrained resources, federal government agencies are in the process of rethinking, redesigning, or reengineering the ways in which they conduct business in order to achieve their strategic missions and/or objectives. The effort to ultimately provide effective and efficient customer-centered services requires that agencies maintain a firm grasp and control over their information resources, particularly their information technology. To this end, there is much discussion and research concerning the function, purpose, and optimal configuration of federal agency information resources management (IRM) programs in support of agency programs in general and agency redesign and reengineering efforts in particular. While there existed considerable anecdotal literature that focused on particular IRM units and their support of individual agency programs, there was no empirical assessment that detailed the extent to which IRM assists agencies achieve agency strategic missions/objectives.; This research concentrated on the following question: Has IRM assisted federal agencies achieve their strategic missions and/or objectives? This research used both inductive and deductive methodologies through interviews and mail surveys with IRM and program area managers. The findings from the interviews formed the basis of the mail survey. In all, 11 interviews with IRM managers, program managers, and IRM oversight analysts were conducted. Fifty-four IRM manager and 111 program manager surveys were returned, for a response rate of 54.0% and 55.4%, respectively.; Findings from the research indicate that: (1) There is support for an overall federal agency strategic planning model; (2) Agency size is a predictor of IRM CSF support, satisfaction with IRM services and CSF support, and strategic planning model use, with small agencies indicating greater IRM CSF support, satisfaction with IRM services and CSF support, and strategic planning model adherence than large agencies; and, (3) Agencies that make use of strategic planning steering committees have overall more effective and adequate strategic planning processes than agencies that make no use of steering committees. As the dissertation shows, these findings have both practical and theoretic implications for IRM researchers and practitioners.
机译:在当今资源匮乏的气候中,联邦政府机构正在重新思考,重新设计或重新设计其开展业务的方式,以实现其战略任务和/或目标。最终要提供有效和高效的以客户为中心的服务的努力要求代理机构对其信息资源,尤其是其信息技术保持牢固的掌握和控制。为此,围绕联邦机构信息资源管理(IRM)程序的功能,目的和最佳配置进行了大量的讨论和研究,以支持一般的机构计划,尤其是机构的重新设计和再造工作。尽管有大量的轶事文献着重于特定的IRM部门及其对单个机构计划的支持,但是没有经验评估能详细说明IRM协助机构实现机构战略任务/目标的程度。该研究集中在以下问题上:IRM是否协助联邦机构实现其战略任务和/或目标?这项研究通过与IRM和计划区域经理的访谈和邮件调查,使用归纳和演绎方法。访谈的结果构成了邮件调查的基础。总共对IRM经理,项目经理和IRM监督分析师进行了11次访谈。返回了54个IRM经理和111个项目经理调查,答复率分别为54.0%和55.4%。研究结果表明:(1)支持整体的联邦机构战略规划模型; (2)机构规模是IRM CSF支持,对IRM服务和CSF支持的满意度以及战略计划模型使用的预测指标,小型机构表明IRM CSF支持,对IRM服务和CSF支持的满意度以及对战略计划模型的遵守程度大于大型机构; (3)与不使用指导委员会的机构相比,使用战略计划指导委员会的机构总体上更有效,更充分地制定了战略计划流程。如论文所示,这些发现对IRM研究人员和从业人员都具有实际和理论意义。

著录项

  • 作者

    Bertot, John Carlo.;

  • 作者单位

    Syracuse University.;

  • 授予单位 Syracuse University.;
  • 学科 Information Science.; Political Science Public Administration.; Business Administration Management.
  • 学位 Ph.D.
  • 年度 1996
  • 页码 455 p.
  • 总页数 455
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 信息与知识传播;政治理论;贸易经济;
  • 关键词

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