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Acceptance of health services on mobile phones: A study of consumer perceptions.

机译：在手机上接受医疗服务：对消费者看法的研究。

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摘要

CONTEXT: Mobile phones are a popular technology capable of portable computing and data access. These features could be helpful for delivering health care services.;OBJECTIVE: This study examined health consumers' perceptions of mobile phone health services and their intentions to adopt the technology.;DESIGN: Participants viewed a presentation introducing mobile phone services for interacting with health professionals, taking health actions, delivering health information, and managing health care services. Afterwards, semi-structured interviews inquired about their perceptions and acceptance of the technology.;ANALYSIS: Qualitative analysis identified emerging themes from interview transcripts.;PARTICIPANTS: Forty adult health consumers who were healthy individuals or patients with chronic health conditions -- additionally, they had experience with health services delivered through information technology, or they did not.;RESULTS: All participants intended to use the technology: thirty were ready to adopt immediately, while ten intended to adopt later upon the need or when particular conditions were met. Among all respondents, sixteen were interested in adopting a selection of the services only. Diverse motivations and pathways may shape health consumers' adoption decision. However, the general process has potential adopters considering their health status and health environment, their personality, and the perceived helpfulness of the technology. Helpfulness was determined by reflection upon positive and negative perceptions of the technology and consideration of usability and safety. Participants had positive impressions that the technology supports healthy behaviors and fosters quality and efficiency of care. There were also preferences for mobile and digital health services. Furthermore, participants believed the technology could support health information behaviors. The negative perceptions were concerns that the technology requires immense resources and skills, is stressful to use, neglects the social dimension of health care, and threatens the quality of care. Consequently, there was interest in the development of safe, responsive, and inclusive mobile health systems. Implementation of mobile phone health services should respond to health consumers' interests and concerns.;CONCLUSION: Health consumers are interested in using mobile phone health services.
机译：背景：手机是一种流行的技术，能够进行便携式计算和数据访问。这些功能可能有助于提供医疗保健服务。；目的：本研究调查了健康消费者对手机医疗服务的看法以及他们采用该技术的意图。设计：参与者观看了一个介绍手机服务以与医疗专业人员互动的演示文稿。 ，采取健康行动，提供健康信息并管理医疗服务。之后，半结构化访谈询问了他们对这项技术的看法和接受程度;分析：定性分析从访谈笔录中确定了新兴主题;参与者：四十名健康成年人或健康个体或患有慢性病的患者-此外，他们结果：所有打算使用该技术的参与者：三十名准备立即采用，而十名打算在需要时或在满足特定条件时采用。在所有答复者中，有16个仅对选择某些服务感兴趣。多种动机和途径可能会影响健康消费者的采用决定。但是，一般过程可能会考虑采用者的健康状况和健康环境，个性和技术的实用性。有用性取决于对技术的正面和负面看法以及对可用性和安全性的考虑。与会者对该技术支持健康的行为并提高护理质量和效率产生了积极的印象。移动和数字医疗服务也有偏爱。此外，参与者认为该技术可以支持健康信息行为。负面的看法是，人们担心该技术需要大量的资源和技能，使用压力大，忽视了医疗保健的社会层面，并威胁到医疗质量。因此，人们对开发安全，响应迅速和包容性的移动医疗系统感兴趣。手机健康服务的实施应响应健康消费者的利益和关注。结论：健康消费者对使用手机健康服务感兴趣。

著录项

  • 作者

    Loo, Jeffery Lawrence.;

  • 作者单位

    The University of North Carolina at Chapel Hill.;

  • 授予单位 The University of North Carolina at Chapel Hill.;
  • 学科 Information Science.
  • 学位 Ph.D.
  • 年度 2009
  • 页码 202 p.
  • 总页数 202
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:38:18

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