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首页> 外文学位 >Customer satisfaction: A comparison of community college and Department of Employment Security operated WIN Job Centers in Mississippi.
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Customer satisfaction: A comparison of community college and Department of Employment Security operated WIN Job Centers in Mississippi.

机译：客户满意度：密西西比州社区学院和就业安全部运营的WIN就业中心的比较。

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摘要

The purpose of this study was to determine if there were any significant differences in customers opinions of WIN Job Center One-Stop Career Centers operated by community colleges compared to customers opinions of Job Center One Stop Career Centers operated by Mississippi Department of Employment Security. Specifically, this study was concerned with the following variables: facilities, staff professionalism, staff services, self-services, and an overall service rating.;A survey design was employed in this investigation to collect and analyze the data. A total of 116 WIN Job Center customers participated in this empirical study. An instrument entitled "Customer Satisfaction Survey" was used to gather the data. The instrument was adapted from an existing survey used by the North Carolina Employment Security Commission. The instrument was tested for internal consistency and the Cronbach alpha coefficient was .86.;The data were tested for significance through the application of the One-Way Analysis of Variance (ANOVA), a 2 X 2 Analysis of Variance, and a 2 X 4 Analysis of Variance with the Studentized Range Test. Among the conclusions of this study were the following: it appeared that customers who utilized the Mississippi Department of Employment Security were more satisfied with the self-service resources than those who utilized the community college WIN Job Centers. Another notable significance was shown when including the variable of the times that the customer had utilized the WIN Job Centers. The data revealed that those customers who were using the WIN Centers for the first time were more satisfied with the overall services of community college centers; however, customers who were using the job center for 2-5 times were more satisfied with overall services from the Mississippi Department of Employment Security job centers. Finally, the data also displayed that the customers who had a higher level of education (i.e. 2 or more years of college) were more satisfied with the WIN Job Centers overall than those with a high school diploma or less.
机译：这项研究的目的是确定与社区大学运营的密西西比州就业服务中心的一站式就业中心的客户意见相比，社区大学运营的WIN Job Center一站式就业中心的客户意见是否存在重大差异。具体来说，本研究关注以下变量：设施，员工专业水平，员工服务，自助服务和整体服务等级。;调查设计用于本调查以收集和分析数据。总共116位WIN Job Center客户参加了该经验研究。使用了名为“客户满意度调查”的工具来收集数据。该工具改编自北卡罗来纳州就业安全委员会使用的现有调查。对该仪器进行了内部一致性测试，Cronbachα系数为.86。;通过单方差分析（ANOVA），2 X 2方差分析和2 X，对数据进行了显着性检验。 4学生距离测试的方差分析。这项研究的结论如下：与使用社区大学WIN就业中心的客户相比，使用密西西比州就业安全局的客户似乎对自助服务更满意。当包括客户使用WIN作业中心的时间变量时，还显示出另一个显着的意义。数据显示，首次使用WIN中心的客户对社区大学中心的整体服务更加满意；但是，使用该工作中心2至5次的客户对密西西比州就业安全局工作中心的整体服务更为满意。最后，数据还显示，受过较高教育（即2年或2年以上大学学历）的客户对WIN就业中心的总体满意度要高于那些具有高中文凭或更少文凭的客户。

著录项

  • 作者

    Park, Meredith.;

  • 作者单位

    Mississippi State University.;

  • 授予单位 Mississippi State University.;
  • 学科 Education Community College.
  • 学位 Ph.D.
  • 年度 2009
  • 页码 84 p.
  • 总页数 84
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 高等教育;
  • 关键词

  • 入库时间 2022-08-17 11:38:24

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