The Effect of e-Service Quality on Perceived Value, Satisfaction and Loyalty: An Updated e-Service Quality Scale for an Online Shopping Context.

著录项

• 作者

  Vajrapana, Paphajree.;

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• 作者单位

  Michigan State University.;

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• 授予单位 Michigan State University.;
• 学科
• 学位 Ph.D.
• 年度 2019
• 页码 89 p.
• 总页数 89
• 原文格式 PDF
• 正文语种 eng
• 中图分类 AAI13863512;
• 关键词

  Context; E; E-service quality; Effect; Loyalty; Multi-device compatibility; Omnichannel; Online; Online shopping; Perceived; Quality; Satisfaction; Scale; Scale development; Service; Shopping; Updated; Value;

  机译：语境;E;电子服务质量;影响;忠诚;多设备兼容性;omnichannel;在线的;网上购物;感知;质量;满意;规模;规模发展;服务;购物;更新;价值;