本文简述了病人满意度理论的内涵及其发展，对国内外病人满意度研究的现状和进展进行了梳理和评述，厘清了病人满意度研究体系的三条脉络：测量工具研究、评价模型研究、测评分析方法研究。分析了现有研究存在的问题与不足：其一，长期过度“借鉴”或依赖市场营销领域的“顾客”研究模式；其二，目前我国尚未形成统一规范的病人满意度测评工作体系。建议下一步研究应致力于运用多学科综合视角，对病人满意度理论和测评分析方法进行创新，探索病人满意度数据采集渠道对于结果的影响机制。%This paper elaborates on the connotation and development path of patient satisfaction theory, organi-zes and concisely reviews the status quo and progress of domestic and international research on patient satisfaction, and clarifies the three aspects of research on patient satisfaction:research into instruments of measurement, research into evaluation models, and research into analytical methodology. The problems and deficiency of existing research are also analyzed, specifically: first, the long-term reliance on the customer paradigm in the field of marketing re-search;and secondly, the lack of a unified, standardized patient satisfaction assessment system. Based on introspec-tion, some suggestions are put forward:first, the next step should be to focus on the innovation of patient satisfaction analysis theories and methods using comprehensive multidisciplinary perspectives;and secondly, methods for researc-hing how patient satisfaction data acquisition channels affect the results should be actively explored and an optimal method should be sought.
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