目的 在数字化门诊建设中引入精益管理理论和方法,为门诊患者和出诊医师提供人性化服务.方法 成立精益管理团队,运用精益工具评估存在问题,采取系列措施优化流程、完善服务.结果 达到了精益管理的预期效果.结论 流程改善是数字化门诊建设的先导,门诊管理者应全程参与数字化门诊建设过程,充分重视门诊信息数据的挖掘和分析.%Objective To introduce the theory and methods of lean management during the construction of digital outpatient clinical unit, to provide humanized service for patients and doctors. Method Setting up the lean management team. Then, using lean tools to assess existing problems, takeing a series of measures to optimize process and service. Results The expected effect of lean management has been achieved. Conclusion The process improvement is the most important part of the construction of digital outpatient service. The managers of outpatient clinical units should participate in the construction of digital outpatient service process, and pay fully attention to mining and analysis of outpatient information data.
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