This paper analyzes the complexity,high tension,variability of table waiting service to clarify the ne-cessity of cultivating the EQ of waiting staff before proceeding with an explanation of EQ's importance:to en-sure the mental health of waiters and waitresses,to establish a friendly working environment,to orient the wait-ing staff in their self-evaluation and devotion,to strengthen team work,and to promote service quality and cus-tomers' satisfaction. The approaches to enhance waiting staff's EQ are also proposed,including EQ training courses,various employee activities,psychological counseling and self-education.%文章首先通过对餐饮工作复杂性、高强度、多变性以及服务性特点的分析，说明了现代餐饮服务员进行情商培养的必要性。其次论证了情商培养的重要性，即保障服务员心理健康，营造良好的工作环境；使服务员正确认识自我，立足工作；促进服务员学会换位思考，增强团队凝聚力以及提升服务质量提高企业美誉度。最后提出了可以通过情商课程培训法、组织形式多样的员工活动、心理辅导法和服务员自我教育法等4种有效途径来加强餐饮服务员情商的培养。
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