Outpatient department was an essential part of a hospital, and the outpatient nurses played an important role in the process of seeing a doctor and in the daily work, there were disputes between outpatient nurses and patients. As a nurse working in outpatient department, the reason for the happening of disputes and how to avoid the disputes were showed in the fol owing article, so that the outpatient nurses could avoid disputes, and a quiet and harmonious environment would be showed to patients and the medcial staf .%门诊是医院的重要组成部分，门诊护士在诊疗过程中发挥重要作用。在日常工作中，门诊护士与患者的纠纷时常发生，作为1名在门诊工作多年的护士，现重点分析了护患纠纷发生的原因，并总结了工作中需要注意的问题，以尽量减少护患纠纷的发生，为患者提供良好的就诊环境，为医务人员提供良好的工作条件。
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