目的：对本院门诊西药房药品管理与发放差错展开调查分析，讨论避免差错的措施，改善医疗服务质量。方法：回顾分析2009年5月-2013年5月本院门诊西药房药品管理与发放情况，观察组选取开展数字化管理后的药房药品管理与发放情况，对照组选取开展数字化管理前的药房药品管理与发放情况，对两组资料进行统计学分析，比较两组库存药品盘点时间、患者取药等候时间、药品报损率以及账实相符率。结果：门诊西药房发生药品发放差错共100例，其中观察组单人配发原因15例，疏忽原因8例，药品摆放原因7例；对照组单人配发原因36例，疏忽原因18例，药品摆放原因16例；观察组药品发放差错发生率显著低于对照组（P<0.05）；观察组各项药品管理与发放数据显著优于对照组（P<0.01）。结论：数字化管理应用于门诊西药房，具有提高门诊西药房工作效率、改善账实相符率、降低西药报损率以及缩减各类失误的发生率，从而提高患者满意度等优点，值得各医院广泛推广。%Objective:To investigate and analyze the outpatient pharmacy management and the distribution error, discuss the measures to avoid the medication error,improve the quality of medical services.Method:The outpatient pharmacy management and distribution from May 2009 to May 2103 in our courtyard were retrospectively analyzed.The control group selected to carry out the real drug management system management and distribution,the observation group selected to carry out the real drug management and digital management of distribution,statistical analysis was conducted on two group data,drug inventory count time,waiting time,patients taking medicine drug loss rate and the consistence rate of two groups were compared. Result:The outpatient pharmacy drug release errors were 100 cases,in the observation group, single allotment causes in 15 cases,8 cases of negligence,drug put in 7 cases;in the control group,single allotment in 36 cases,negligence causes in 18 cases,16 cases of drug put reason. Drug release error rate in the observation group was significantly lower than that in the control group,there was statistically significant differences(P<0.05).Drug inventory count time,waiting time,patients taking medicine drug loss rate and the consistence rate of the observation group were better than those of the control group(P<0.01).Conclusion:The application of digital management in outpatient pharmacy can improve work efficiency,improve the outpatient pharmacy consistence rate,reduce the loss rate and the western medicine all kinds of failure rate,improve patient satisfaction and other advantages.The digital management is worth to be popularized.
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