Objective:To investigate satisfaction survey in the implementation and effect of promoting the hospital,“three good and one satisfaction” activi-ties.Methods:June 2012 -June 2014 within two years,1,580 cases of outpatients and inpatients,were patient satisfaction survey.Results:The patient satis-faction was higher than 2013 -2014 annual year 2012 to 2013,2013 patients with complaints 2014 Year 2012 to 2013 occurred less,and the difference was statistically significant (P <0.05).Conclusion:The satisfaction survey can promote the implementation of the “three good and one satisfaction” activities, improve patient satisfaction and medical environment in general,to protect the patient's medical service quality.%目的：探讨满意度测评在推进医院“三好一满意”活动的实施及效果。方法：选取2012年6月～2014年6月两年内1580例门诊及住院患者，分别进行患者满意度测评。结果：2013～2014年度患者满意度高于2012～2013年度，2013～2014年度患者投诉事件发生少于2012～2013年度，且差异具有统计学意义（P ＜0．05）。结论：满意度测评能够推进“三好一满意”活动的实施，从总体上提高患者就医环境和满意度，保障患者的就医服务质量。
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