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首页> 美国卫生研究院文献>Pharmacy: Journal of Pharmacy Education and Practice >What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey
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What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey

机译：客户对日本药妆店有何要求？跨部门调查的有效性和因素结构

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摘要

Studies concerning patient demands are mainly conducted at hospitals and pharmacies, whereas few surveys have been conducted on drug stores. The demand for drug stores is estimated to be increasing with growing needs for self-medication. Thus, conducting a customer survey at drug stores is thought to be valuable. The aim of the current study was to clarify the structure of customers’ demands for drug stores. The survey was conducted on 190 customers of 19 drug stores in Japan. The questionnaire consisted of 24 items using a 9-point Likert scale. The IBM SPSS Statistics version 23 (IBM Japan, Tokyo, Japan) and Amos version 5 (IBM Japan, Tokyo, Japan) were utilized to perform factor analysis. Gender did not influence the response to each question. Factor analysis showed that the structure of customers’ demands consisted of three factors: (1) an explanation about medicine, (2) staff’s manners, and (3) location of drug stores. Because fit indices suggested a good fit, this three-factor solution was adopted as the final factor structure. This study demonstrated the structure of customers’ demands for drug stores, with the potential for use in promotion of self-medication.
机译：有关患者需求的研究主要在医院和药房进行，而针对药店的调查很少。随着对自我药物治疗的需求不断增加，对药品商店的需求估计会增加。因此，在药店进行顾客调查被认为是有价值的。本研究的目的是阐明客户对药品商店需求的结构。该调查是针对日本19家药店的190位客户进行的。问卷由24个项目组成，使用的是9点李克特量表。使用IBM SPSS Statistics版本23（IBM Japan，日本东京）和Amos版本5（IBM Japan，日本东京）进行因子分析。性别不会影响对每个问题的回答。因子分析表明，顾客需求的结构由三个因素组成：（1）对药品的解释；（2）员工的举止；（3）药店的位置。由于拟合指数表明拟合良好，因此将此三因子解决方案用作最终因子结构。这项研究表明了客户对药品商店需求的结构，并具有促进自我用药的潜力。

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