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Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language

机译：克服医疗保健中的语言障碍：一种协议用于在患者或临床医生使用第二种语言时调查安全有效的沟通

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BackgroundMiscommunication in the healthcare sector can be life-threatening. The rising number of migrant patients and foreign-trained staff means that communication errors between a healthcare practitioner and patient when one or both are speaking a second language are increasingly likely. However, there is limited research that addresses this issue systematically. This protocol outlines a hospital-based study examining interactions between healthcare practitioners and their patients who either share or do not share a first language. Of particular interest are the nature and efficacy of communication in language-discordant conversations, and the degree to which risk is communicated. Our aim is to understand language barriers and miscommunication that may occur in healthcare settings between patients and healthcare practitioners, especially where at least one of the speakers is using a second (weaker) language.
机译：背景医疗保健领域的沟通不畅可能会危及生命。移徙患者和接受外国培训的人员数量不断增加，这意味着当一种或两种语言都使用第二种语言时，医疗保健从业者与患者之间的沟通错误越来越可能发生。但是，很少有研究可以系统地解决此问题。该协议概述了一项基于医院的研究，研究了共享或不共享第一语言的医疗保健从业者及其患者之间的互动。特别令人感兴趣的是在语言不一致的对话中交流的性质和功效，以及交流风险的程度。我们的目标是了解患者和医疗从业人员之间在医疗机构中可能发生的语言障碍和沟通不畅，尤其是在至少一名讲者使用第二（较弱）语言的情况下。

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