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The Role of Emotional Expression and Mentoring in Internship Learning

机译：情绪表达和指导在实习学习中的作用

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摘要

We examine the proactive role of interns in fostering positive internship experiences and how such experiences may bring about beneficial outcomes for both interns and sponsoring organizations. The model suggests that interns' emotional expressions (i.e., emotional masking and emotional sharing) and social activities influence the degree to which they learn and receive mentoring from their supervisors during the internship, which further influence interns' job satisfaction, affective commitment to the internship sponsor, and career attitude. The results, based on a sample of 167 college student interns working in the retail industry, indicate that emotional sharing is positively related to both learning and mentoring, while emotional masking is negatively related to learning. In addition, intern social activity is positively related to mentoring. We also found that the levels of learning and mentoring received are significantly related to intern job satisfaction, affective commitment to the internship sponsor, and a positive attitude toward the industry they interned with as a potential future career. Practical implications for the design and implementation of internship programs are discussed.
机译：我们研究了实习生在培养积极的实习经历方面的积极作用，以及这些经历如何为实习生和赞助组织带来有益的结果。该模型表明，实习生的情感表达（即情感掩饰和情感共享）和社交活动会影响他们在实习期间学习和接受上司指导的程度，从而进一步影响实习生的工作满意度，对实习的情感承诺赞助商和职业态度。该结果基于对167位零售行业大学生实习生的抽样调查，表明情感共享与学习和指导均呈正相关，而情感掩盖与学习则呈负相关。此外，实习生的社会活动与指导密切相关。我们还发现，获得的学习和指导水平与实习生的工作满意度，对实习保荐人的情感承诺以及对他们所实习的行业的积极态度密切相关，这些行业是他们未来的潜在职业。讨论了实习计划的设计和实施的实际意义。

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  • 来源
    《Academy of management learning & education》 |2011年第1期|p.94-110|共17页
  • 作者

    YONGMEI LIU; JUN XU; BARTON A. WEITZ;

  • 作者单位

    Department of Management and Quantitative Methods at the Illinois State University;

    Department of Marketing at DePaul University;

    Marketing at the Warrington College of Business Administration, University of Florida;

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