We may have mentioned before in these pages that, just as all arts are supposed to aspire to the condition of music (and no, we don't know exactly what that means), all technologies should aspire to condition of phones (by which we mean that they should be as easy to set up and use). Document management solution provider SmartVault has made a major stride in this direction with the new "view in browser" functionality of its Client Portal, which allows users to look at stored documents without having to download them, and without having to have the software in which they were created. See?
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