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The role of holistic care culture in mitigating burnout and enhancing engagement: A study among elderly service workers in Hong Kong

机译：整体护理文化在缓解职业倦怠和增强敬业度中的作用：香港老年服务人员的一项研究

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Objectives: Elderly service work is a labor intensive and emotion demanding occupation. Workers in this field are prone to burnout, a form of emotional exhaustion at work. While their job well-being is associated with a number of job demands, little research has been done in exploring job resources to promote their well-being. Holistic care culture (HCC) was proposed as an organizational culture of holistic caring. This study explored the role of HCC in predicting job well-being and moderating the impact of perceived stress on job well-being. Method: A large-scale questionnaire survey was conducted among 992 elderly service workers of a major social service organization in Hong Kong, with a 93% response rate. Participants completed a standardized self-report questionnaire. Results: Structural equation modeling found HCC negatively predicted burnout (β = −0.32, p < 0.01) and positively predicted engagement (β = 0.36, p < 0.01). HCC showed significant moderating on the relationship between perceived stress and job well-being in expected directions. The model explained 53.7% and 35.8% of variance in burnout and engagement. Conclusion: Findings from this study provides supportive evidence for HCC as a moderator to ameliorate burnout and facilitate engagement among elderly service workers. Further studies of rigorous design on HCC are recommended. Implication of this study for organizational practice was discussed.View full textDownload full textKeywordsmental health, stress/burden, positive aspects of caregiving, statistical approachesRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/13607863.2011.556602
机译：目标：老年人服务工作是劳动密集型且需要情感的职业。该领域的工人容易倦怠，这是工作中情绪疲惫的一种形式。尽管他们的工作幸福感与许多工作需求相关，但在探索工作资源以促进他们的幸福感方面，几乎没有进行任何研究。整体护理文化（HCC）被提出作为整体护理的组织文化。这项研究探讨了HCC在预测工作幸福感和减轻感知压力对工作幸福感的影响中的作用。方法：对香港一家主要社会服务机构的992名老年服务人员进行了大规模的问卷调查，答复率为93％。参与者完成了一份标准化的自我报告调查表。结果：结构方程模型发现HCC负面预测的倦怠（β= 0.32，p <0.01）和正面预测的参与（β= 0.36，p （0.01）。 HCC显着缓解了预期压力与工作压力之间的关系。该模型解释了倦怠和参与的方差53.7％和35.8％。结论：本研究的结果为肝癌作为缓和职业倦怠并促进老年服务人员参与的主持人提供了支持性证据。建议进一步研究HCC的严格设计。讨论了这项研究对组织实践的意义。 technorati，delicious，linkedin，facebook，stumbleupon，digg，google，more“，发布：” ra-4dff56cd6bb1830b“};添加到候选列表链接永久链接http://dx.doi.org/10.1080/13607863.2011.556602

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