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首页> 外文期刊>Asia Pacific telecom >Telstra fined AU$10mn over 'misleading' premium billing charges
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Telstra fined AU$10mn over 'misleading' premium billing charges

机译：Telstra因“误导”溢价计费费用被罚款1000万澳元

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Australia's Federal Court has ordered Telstra to pay a fine of AU$10 million (US$7.6 million) for making 'false or misleading representations to customers in relation to its third-party billing service' known as 'Premium Direct Billing' ('PDB'). Following action taken by the Australian Competition and Consumer Commission (ACCC), the court has ruled that Telstra misled customers and breached the Australian Securities and Investments Commission (ASIC) Act when it charged them for digital content, such as games and ringtones, which they unknowingly purchased. The Federal Court has determined that in 2015 and 2016 Telstra did not adequately inform customers it had set the PDB service as a default on their mobile accounts. The telco admitted that more than 100,000 customers may have been affected and will be offered refunds if so, and it has ceased operating the PDB service entirely. It was noted that Telstra has already provided refunds of at least AU$5 million, while the ACCC estimates further refunds 'may be in the order of several million dollars'.
机译：澳大利亚联邦法院已命令澳大利亚电信公司（Telstra）支付1000万澳元（合760万美元）的罚款，原因是该公司向客户提供有关其第三方计费服务的虚假或误导性陈述（称为“高级直接计费”（“ PDB”）） 。在澳大利亚竞争与消费者委员会（ACCC）采取行动之后，法院裁定Telstra误导客户并违反了澳大利亚证券和投资委员会（ASIC）法案，向客户收取数字内容，例如游戏和铃声，在不知不觉中购买的。联邦法院裁定，Telstra在2015年和2016年没有充分告知客户已将PDB服务设置为其移动帐户的默认设置。该电信公司承认可能有超过100,000个客户受到影响，如果有的话，将获得退款，并且该电信公司已完全停止运营PDB服务。据指出，Telstra已经提供了至少500万澳元的退款，而ACCC估计进一步退款“可能在几百万美元左右”。

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    《Asia Pacific telecom》 |2018年第4期|2-2|共1页
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