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Role of process knowledge in business process improvement methodology: a case study

机译：流程知识在业务流程改进方法中的作用：案例研究

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Purpose - The purpose of this paper is to analyse the importance and role of process knowledge in the business process (BP) improvement methodology with the help of a case study. Design/methodology/approach - The approach takes the form of a literature review that highlights the challenges and issues in the existing BP improvement methodologies. An in-depth case study that has embarked on a major BP improvement initiative that emphasizes individual and collective process knowledge in a real-life complex organization is presented. Findings - The paper confirms that BP improvement is, in fact, a complex, knowledge-intensive, collaborative process that consists of a set of coordinated, contextualized knowledge management processes. The design of the "to-be" process in this study is a knowledge co-creation process that uses collaborative exploration of different scenarios and contexts. Compared with the traditional BP improvement methodologies where the main emphasis is on the design of a new process model, the focus of the methodology employed in this case study is on the process of knowledge co-creation and transfer.rnResearch limitations/implications - The paper leads to increased recognition of the knowledge and experience people develop, use and share while modeling, executing, and improving their BPs. It offers anecdotal evidence and general case study research limitations apply. Practical implications - Practitioners should focus more on key knowledge processes rather than BP models that often obscure the role of individual and collective process knowledge. Rather than investing limited resources in the mapping and modeling of existing processes, practitioners will be able to better serve their organizations if they concentrate on the improvement of the process by tapping the contextualized process knowledge possessed by the individual actors. Originality/value - In the expanding field of BP management, the study explores the increasing importance of individual and collective process knowledge in process improvement methodologies and provides guidance to user organizations on ways to exploit the value of process knowledge in designing new processes as well as collaborative knowledge sharing and creation process.
机译：目的-本文的目的是借助案例研究来分析流程知识在业务流程（BP）改进方法中的重要性和作用。设计/方法/方法-该方法采用文献回顾的形式，突出强调了现有BP改进方法中的挑战和问题。提出了一个深入的案例研究，该研究已着手进行一项重大的BP改进计划，该计划强调了现实生活中的复杂组织中的个人和集体过程知识。调查结果-该论文证实了BP改进实际上是一个复杂的，知识密集的协作过程，该过程由一组协调的，上下文相关的知识管理过程组成。本研究中“将要”流程的设计是一个知识共创过程，它使用对不同场景和上下文的协作探索。与传统BP改进方法论（其主要重点是新过程模型的设计）相比，本案例研究中采用的方法论的重点是知识共创和转移的过程。研究限制/启示-本文导致人们对人们在建模，执行和改进BP时开发，使用和共享的知识和经验的认识得到提高。它提供了传闻证据，并适用了一般案例研究的局限性。实际意义-从业者应该更多地关注关键知识过程，而不是通常会掩盖个人和集体过程知识作用的BP模型。如果从业者可以通过挖掘各个参与者所拥有的情境化过程知识来专注于改进过程，而不是在现有过程的映射和建模上投入有限的资源，那么他们将能够更好地为他们的组织服务。原创性/价值-在不断扩大的BP管理领域中，该研究探索了个人和集体过程知识在过程改进方法中的重要性，并为用户组织提供了在设计新过程以及开发过程知识方面利用过程知识的价值的指导。协作知识共享和创建过程。

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