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Using the Johari Window to explore patient and provider perspectives

机译：使用Johari窗口探索患者和提供者的观点

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摘要

Purpose - The purpose of this paper is to introduce the "Johari Window" as a tool to illustrate how providers and patients differ in their understanding of healthcare quality. Design/methodology/approach - The four quadrants of the Johari Window depict information known by both parties, by providers only, by patients only and by neither party. Findings - By understanding these differing perceptions, clinicians and planners can improve the patient's experience of service delivery. Research limitations/implications - There has been no formal evaluation of this tool's performance. It is presented as a heuristic teaching model to stimulate inquiry and discussion. Originality/value - The author has used the Johari Window in various cultural contexts, where its clarity and simplicity help introduce a potentially sensitive subject. Because it has face validity as an easy-to- understand tool, it can be used with students and junior care providers as well as non-clinician governors.
机译：目的-本文的目的是介绍“ Johari窗口”作为一种工具，以说明提供者和患者对医疗质量的理解有何不同。设计/方法/方法-“ Johari窗口”的四个象限描绘了双方，仅提供者，仅患者和双方都不知道的信息。发现-通过理解这些不同的看法，临床医生和计划人员可以改善患者的服务提供体验。研究局限性/含义-尚未对该工具的性能进行正式评估。它作为启发式教学模型提出，以激发探究和讨论的能力。原创性/价值-作者在各种文化背景下使用了Johari窗口，其清晰和简单有助于引入潜在的敏感主题。由于它具有作为易于理解的工具的脸部有效性，因此可以与学生，初级护理提供者以及非临床医生一起使用。

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