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The role of cues in expert project manager sensemaking

机译：提示在专家项目经理感官分析中的作用

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Sensemaking forms the foundation of expertise as it comprises the initial stage of information processing that influences judgement and decision-making. Two related studies were undertaken to investigate the role of cues in the context of expert project management. First, a qualitative study was conducted using the critical incident technique and involving nine project managers who had successfully delivered projects. The data were analysed by identifying the critical incidents and the associated cues that were used as the basis of sensemaking in project-related situations. These cues converged into three categories: feedback, context cues and tacit knowledge. The second study examined the construct validity of the cues that emerged in Study 1 using a cue utilization scale that was administered through an online survey. There were 23 experienced project managers and 78 naieve participants who participated in the study. Differences in patterns of cue utilization were evident between the two cohorts based on the perceived levels of project complexity and project phases. The research outcomes offer empirical support for the relationship between cues and sensemaking in project management, and provide a basis for further research into the acquisition of sensemaking skills and the development of cue-based training initiatives to facilitate the progression towards expert project management.
机译：感官构成专业知识的基础，因为它包括影响判断和决策的信息处理的初始阶段。进行了两项相关研究，以研究线索在专家项目管理中的作用。首先，使用关键事件技术进行了定性研究，涉及成功交付项目的九名项目经理。通过识别关键事件和相关线索来分析数据，这些事件被用作与项目相关的情况下进行推理的基础。这些线索可分为三类：反馈，上下文线索和隐性知识。第二项研究使用通过在线调查进行管理的线索利用率量表，研究了研究1中出现的线索的结构效度。有23位经验丰富的项目经理和78位纯朴的参与者参加了研究。根据对项目复杂性和项目阶段的感知水平，两个队列之间的线索利用方式存在明显差异。研究成果为项目管理中提示与感官之间的关系提供了经验支持，并为进一步研究感官技能的获得和基于提示的培训计划的发展提供了基础，以促进向专家级项目管理的发展。

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