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The Role Of Culture As Driver Of Quality Management And Performance: Infrastructure Versus Core Quality Practices

机译：文化作为质量管理和绩效驱动力的作用：基础设施与核心质量实践

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Increasingly, scholars and practitioners recognize the importance of understanding organizational culture when implementing operations management practices. This study investigates the relationships among organizational culture, infrastructure and core quality management practices, and manufacturing performance using two alternative models. Understanding these relationships is important because culture can provide insight into the context dependence of quality management practices and shed light on the mixed results of past studies concerning the link between quality management and performance. Analysis of manufacturing plants from six countries indicates that organizational culture has a stronger influence on infrastructure quality management practices than on core quality management practices, regardless of whether the plants are located in Eastern or Western countries. In addition, infrastructure quality management practices have a significant effect on manufacturing performance. These results contribute to the quality management literature by emphasizing the importance of accounting for culture when making decisions to implement quality management practices to achieve a performance advantage. Finally, we also contribute to the literature on the culture-performance linkage by finding support for a direct link between culture and manufacturing performance.
机译：越来越多的学者和实践者认识到在实施运营管理实践时理解组织文化的重要性。这项研究使用两种替代模型研究了组织文化，基础架构和核心质量管理实践以及制造绩效之间的关系。了解这些关系很重要，因为文化可以洞察质量管理实践的背景依赖性，并阐明过去有关质量管理与绩效之间关系的研究的混合结果。对来自六个国家的制造工厂的分析表明，组织文化对基础设施质量管理实践的影响要大于对核心质量管理实践的影响，而不管工厂位于东方还是西方国家。此外，基础设施质量管理实践对制造性能有重要影响。这些结果通过在决定实施质量管理实践以实现绩效优势的决策时强调文化会计的重要性，从而为质量管理文献做出了贡献。最后，我们还为文化与生产绩效之间的直接联系寻求支持，从而为文化与绩效之间的联系做出了贡献。

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