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Bringing IT Back: An Analysis of the Decision to Backsource or Switch Vendors

机译：带回IT：对外包或转换供应商的决策的分析

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Whereas the decision to outsource information systems (IS) has been an important focus in IS research and practice, the decision to switch vendors or to backsource has received little attention. Evidence suggests that in practice, however, the decision to backsource or to switch vendors is becoming increasingly common as firms vie for ways to continue to cut information technology (IT) costs and improve IT service levels. This research specifically examines the factors associated with the decision to backsource or to switch vendors. Based on a sample of 160 IT managers involved with application development, we compare and contrast the perceptions of those who switched vendors, backsourced, or continued in an outsourcing relationship for application development. Our findings suggest that product quality, service quality, relationship quality, and switching costs are related to the decision to backsource application outsourcing. However, service and product quality did not influence the decision to switch vendors. Rather, firms that made the decision to switch vendors reported high levels of service and product quality but low levels of relationship quality and switching costs.
机译：尽管外包信息系统（IS）的决定一直是IS研究和实践的重要重点，但更换供应商或外包的决定却很少受到关注。有证据表明，在实践中，随着公司争相寻求继续削减信息技术（IT）成本并提高IT服务水平的方法，决定外包或更换供应商变得越来越普遍。这项研究专门研究了与决定外包或更换供应商有关的因素。基于160名参与应用程序开发的IT经理的样本，我们比较和对比了那些在应用程序开发中转换供应商，外包或继续外包关系的人的看法。我们的发现表明，产品质量，服务质量，关系质量和转换成本与外包应用程序外包的决定有关。但是，服务和产品质量不会影响更换供应商的决定。相反，决定更换供应商的公司报告了高水平的服务和产品质量，但关系质量和更换成本却较低。

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