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An Empirical Study of the Effect of Knowledge Management Processes at Individual, Group, and Organizational Levels

机译：对个人，团体和组织级别的知识管理过程的影响的实证研究

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To enhance our understanding of knowledge management, this paper focuses on a specific question: How do knowledge management processes influence perceived knowledge management effectiveness? Prior literature is used to develop the research model, including hypotheses about the effects of four knowledge management processes (internalization, externalization, socialization, and combination) on perceived individual-level, group-level, and organizational-level knowledge management effectiveness. The study was conducted at the John F. Kennedy Space Center of the National Aeronautics and Space Administration using a survey of 159 individuals and two rounds of personal interviews. Structural equation modeling was performed to test measurement and structural models using the survey data. The emergent model suggests that internalization and externalization impact perceived effectiveness of individual-level knowledge management. Socialization and combination influence perceived effectiveness of knowledge management at group and organizational levels, respectively. The results also support the expected upward impact in perceived effectiveness of knowledge management, from individual to group level, as well as from group level to organizational level. The study's limitations and implications for practice and future research are described.
机译：为了增强我们对知识管理的理解，本文重点关注一个特定问题：知识管理过程如何影响感知的知识管理有效性？现有文献用于发展研究模型，包括关于四个知识管理过程（内在化，外在化，社会化和组合化）对个人，团体和组织级知识管理有效性的影响的假设。该研究是在美国国家航空航天局的约翰·肯尼迪航天中心进行的，调查对象为159个人，并进行了两轮个人访谈。使用调查数据进行结构方程建模以测试测量和结构模型。出现的模型表明，内部化和外部化会影响个人知识管理的有效性。社会化和组合会分别影响在团队和组织级别上知识管理的感知效率。结果还支持预期的从个人到小组级别以及从小组级别到组织级别的知识管理效果的预期向上影响。描述了该研究的局限性及其对实践和未来研究的影响。

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