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Efficiency of critical incident management systems: Instrument development and validation

机译：关键事件管理系统的效率：仪器开发和验证

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摘要

There is much literature in the area of emergency response management systems. Even so, there is in general a lacuna of literature that deals with the issue of measuring the effectiveness of such systems. The aim of this study is to develop and validate an instrument to measure the critical factors that contribute to the efficiency of decision support in critical incident management systems (CIMS). The instrument presented in this paper has been developed using a CIMS efficiency model that is based on an adaptation of media richness theory, aspects of the national incident management system (NIMS) and interviews with experts on emergency management. The instrument has been validated through a pretest, followed by a pilot test and, finally, a main field test which includes a survey of 76 experts. The final instrument consists of 28 statistically relevant question items, which form eight constructs. The instrument allows communities to assess both strengths and weaknesses of existing systems. This allows communities to better prepare for disasters as it informs both policies and practice on areas of weakness that need addressing.
机译：在应急响应管理系统领域有很多文献。即便如此，总的来说，仍然存在着涉及衡量此类系统有效性的问题的文学空白。这项研究的目的是开发和验证一种工具，以测量有助于关键事件管理系统（CIMS）中决策支持效率的关键因素。本文介绍的工具是使用CIMS效率模型开发的，该模型基于对媒体丰富性理论，国家事件管理系统（NIMS）的各个方面以及对应急管理专家的采访的改编。该仪器已通过预测试，先导测试和最后的主要现场测试（包括对76位专家的调查）进行了验证。最终工具由28个与统计相关的问题组成，构成8个结构。该工具使社区可以评估现有系统的优势和劣势。这使社区能够更好地为灾难做准备，因为它为需要解决的薄弱环节提供了政策和实践信息。

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