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首页> 外文期刊>Communications of the Association for Information Systems >Special Theme of Research in Information Systems Analysis and Design - I. Unraveling Knowledge Requirements Through Business Process Analysis
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Special Theme of Research in Information Systems Analysis and Design - I. Unraveling Knowledge Requirements Through Business Process Analysis

机译:信息系统分析与设计研究的特殊主题-I.通过业务流程分析阐明知识需求

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Organizations analyze their business processes in order to improve them. Business processes are also considered retainers, users and creators of organizational knowledge. Thus, they can be analyzed to identify the knowledge used, created and embedded in them. A process analysis approach that focuses on redesign does not necessarily capture the knowledge used and created in a process. Choosing a knowledge-focused approach should lead to understanding knowledge needs but might not lead to improved business processes. This paper describes an approach for Knowledge Requirements Analysis (KRA) that combines process analysis with identifying knowledge used and created during the process. KRA is the process of identifying and analyzing existing organizational knowledge and prescribing improvements to it. The KRA methodology presented in this paper combines two methods: a knowledge engineering method (CommonKADS) and a process modeling method (EDPDT). The EDPDT constructs are used to operationalize the organization and task models of CommonKADS and thus create the KRA methodology. The methodology was applied successfully to the process of ethical reviews of grant applications in a university. The main advantage of the proposed methodology is that it enables organizations to keep track of their knowledge resources embedded in various business processes. Knowledge that is not shared or used can be detected and new knowledge can be identified to support and improve existing processes better. This approach can lead to improved knowledge management in organizations
机译:组织分析其业务流程以改进它们。业务流程也被视为组织知识的保留者,用户和创造者。因此,可以对它们进行分析以识别使用,创建和嵌入其中的知识。专注于重新设计的过程分析方法不一定捕获过程中使用和创建的知识。选择一种以知识为中心的方法应该可以理解知识的需求,但可能不能改善业务流程。本文介绍了一种知识需求分析(KRA)方法,该方法将过程分析与识别过程中使用和创建的知识相结合。 KRA是识别和分析现有组织知识并规定对其进行改进的过程。本文介绍的KRA方法论结合了两种方法:知识工程方法(CommonKADS)和过程建模方法(EDPDT)。 EDP​​DT构造用于操作CommonKADS的组织和任务模型,从而创建KRA方法。该方法已成功地应用于大学的拨款申请的道德审查过程中。所提出的方法的主要优点是,它使组织能够跟踪其嵌入各种业务流程中的知识资源。可以检测到未共享或未使用的知识,并且可以识别新知识以更好地支持和改进现有流程。这种方法可以改善组织中的知识管理

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