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Developments in Practice XII: Knowledge-Enabling Business Processes

机译：实践十二的发展：知识型业务流程

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While in theory what an organization knows is fundamental to its success, in practice only a few companies have seen significant business results from their knowledge management (KM) initiatives. Therefore, many knowledge managers are rethinking how and where knowledge really adds value. Connecting knowledge activities to core business processes is slowly coming to be recognized as a second, and more effective, stage of KM in organizations. This paper examines how practicing knowledge managers from several different organizations are knowledge-enabling business processes to deliver business value. It then integrates their experiences with previous research to present a preliminary framework of how to link KM better into business process design activities.
机译：从理论上讲，组织所了解的知识是其成功的基础，但实际上，只有少数几家公司从其知识管理（KM）计划中获得了可观的业务成果。因此，许多知识管理者正在重新考虑知识如何以及在何处真正增加价值。将知识活动与核心业务流程联系起来已逐渐被认为是组织中知识管理的第二个更有效的阶段。本文研究了来自几个不同组织的实践知识管理者如何通过支持知识的业务流程来交付业务价值。然后，它将他们的经验与以前的研究相结合，以提出一个初步框架，该框架如何将KM更好地链接到业务流程设计活动中。

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