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Improving children emergency care satisfaction through standardized approach of pediatric triage

机译：通过标准化的儿科分诊方法提高儿童急诊服务的满意度

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Triage is the process of determining the priority of emergency patients' treatments based on the severity of their condition. Pediatric triage assessment is a rapid, focused evaluation to gather pertinent subjective and objective data to determine the severity of illness. This can be achieved through standardized triage approach. Patient satisfaction is considered an important indicator of the quality of care from the perspective of the consumer. Satisfied patients are more likely to comply with treatment, take an active role in their own care. The study aims to improve children emergency care satisfaction through standardized approach of pediatric triage. This is a quasi-experimental study design, which was carried out at Pediatric Emergency Department at Al-Menshawy General Hospital, Tanta City. Purposive sample of one hundred children were involved in the study. They were divided into two groups' fifty children in each one. Data was collected from the period of June to the end of September 2013. Two tools were used to collect data, the first tool was a questionnaire sheet used to collect socio-demographic data. The second tool was a Consumer Emergency Satisfaction Scale (CECSS). The results of this study revealed that, 60% of the triage group was satisfied by emergency visit compared to 26% of the non-triage group. There was a statistical significant difference regarding total nursing care and total education between the triage and non-triage group. It is recommended to apply triage nursing care at all Emergency Departments.
机译：分诊是根据病情严重程度确定急诊患者治疗优先级的过程。儿科分诊评估是一项快速，集中的评估，旨在收集相关的主观和客观数据来确定疾病的严重程度。这可以通过标准化的分类方法来实现。从消费者的角度来看，患者满意度被认为是护理质量的重要指标。满意的患者更有可能遵从治疗，在自己的护理中发挥积极作用。该研究旨在通过标准化的儿科分诊方法提高儿童急诊服务的满意度。这是一个准实验研究设计，由Tanta市Al-Menshawy总医院的儿科急诊科进行。目的样本为一百名儿童。他们被分为两组，每个组有五十个孩子。数据收集时间为2013年6月至2013年9月底。使用了两种工具收集数据，第一种工具是用于收集社会人口统计数据的调查表。第二个工具是消费者紧急情况满意度量表（CECSS）。这项研究的结果表明，急诊就诊的分诊组满足了60％，而非分诊组的则为26％。分诊与非分诊组在总护理和总教育方面有统计学差异。建议在所有急诊科进行分诊护理。

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