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首页> 外文期刊>Indian Journal of Ophthalmology >Development and introduction of a communication skills module for postgraduate students of ophthalmology
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Development and introduction of a communication skills module for postgraduate students of ophthalmology

机译：开发和介绍眼科研究生的沟通技巧模块

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Purpose: Effective communication lies at the heart of a patient--doctor relationship. Communication skills (CS) teaching and assessment is not a part of the postgraduate (PG) curriculum. Lack of effective CS in current PG students' results in patient distrust and dissatisfaction, conflicts, and compromised healthcare. The regulatory authorities of medical education have recognized the need to inculcate soft skills among medical graduates, one of which is CS. The purpose of this study was to assess the need for teaching CS to ophthalmology PG students and develop and introduce a module for the same. Methods: In this prospective, interventional study done at the ophthalmology department of a tertiary hospital, a validated 8 day CS workshop was conducted for 60 PG students through interactive lectures, observations, video sessions, and role plays. Feedbacks were obtained through narratives, validated Google survey, reflections and verbal method and analyzed. Results: In the needs assessment done on 27 departmental faculties, 20 faculties found poor communication to be a major reason for patient complaints. All faculties agreed that CS should be taught to medical students. Statistically significant improvement in CS awareness was noted among students after the workshop. Lack of CS training, work burden, and language were identified as main barriers to effective communication. All the students were satisfied with the workshop and wanted it to be conducted regularly. Conclusion: This study establishes that CS training is essential to improve patient satisfaction and patient-doctor relationships. Barriers to effective CS could be identified, for which possible solutions could be found.
机译：目的：有效的沟通是医患关系的核心。沟通技巧（CS）的教学和评估不属于研究生（PG）课程的一部分。当前的PG学生中缺乏有效的CS导致患者不信任和不满，冲突以及医疗保健受损。医学教育的监管部门已经意识到有必要在医学毕业生中培养软技能，其中之一就是CS。这项研究的目的是评估对眼科PG学生进行CS教学的需求，并为此开发并引入一个模块。方法：在一家三级医院眼科进行的前瞻性干预研究中，通过互动式讲座，观察，视频会议和角色扮演，为60名PG学生进行了为期8天的有效CS研讨会。通过叙述获得反馈，通过谷歌验证的调查，思考和言语方法进行分析。结果：在对27个部门的院系进行的需求评估中，有20个院系发现沟通不畅是造成患者投诉的主要原因。所有院系都同意应向医学生教授CS。讲习班结束后，学生注意到CS意识的统计显着改善。缺乏CS培训，工作负担和语言能力被认为是有效沟通的主要障碍。所有的学生都对研讨会感到满意，并希望定期进行。结论：这项研究表明，CS培训对于提高患者满意度和医患关系至关重要。可以确定有效CS的障碍，可以找到可能的解决方案。

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