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首页> 外文期刊>Eastern Mediterranean Health Journal: Al-Magallat al-Sihhiyyat li-Sarq al-Mutawassit >Relationship between lean practices, soft total quality management and innovation skills in Lebanese hospitals
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Relationship between lean practices, soft total quality management and innovation skills in Lebanese hospitals

机译:黎巴嫩医院精益实践,全面质量软管理与创新技能之间的关系

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Background: Lean practices are critical to eliminate waste and enhance the quality of healthcare services throughdifferent improvement approaches of total quality management (TQM). In particular, the soft side of TQM is used todevelop the innovation skills of employees that are essential for the continuous improvement strategies of hospitals.Aim: The main objective was to study the relationship between lean practices, soft TQM and innovation skills in Lebanesehospitals.Methods: A quantitative methodology was applied by surveying 352 employees from private and public hospitals inLebanon. The primary collected data were valid and reliable when analysed by SPSS and AMOS software as a part ofstructural equation modelling.Results: Lean practices significantly influenced the innovation skills; however, soft TQM did not mediate this relationshipbecause it was not well implemented, especially at the level of people-based management and continuous improvement.Conclusion: This study has implications for healthcare practitioners to make greater efforts to implement lean practicesand soft TQM. Future studies are suggested to highlight different challenges facing quality improvement in the Region.
机译:背景:精益实践对于通过不同的全面质量管理(TQM)改进方法来消除浪费和提高医疗服务质量至关重要。特别是,全面质量管理的软性方面用于发展员工的创新技能,这些技能对于医院的持续改进策略至关重要。目的:主要目的是研究精益实践,软性全面质量管理与黎巴嫩医院创新技能之间的关系。 :对黎巴嫩的私立和公立医院的352名员工进行了调查,采用了定量方法。作为结构方程模型的一部分,通过SPSS和AMOS软件进行分析时,初步收集的数据是有效和可靠的。结果:精益实践显着影响了创新技能;但是,软TQM并未调解这种关系,因为它没有得到很好的实施,尤其是在以人为本的管理和持续改进的水平上。结论:本研究对医疗保健从业者做出了更大的努力,以实施精益实践和软TQM。建议进行进一步的研究,以突出该地区质量改进面临的不同挑战。

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