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Evaluating the Quality of services in Academic Libraries

机译：评估大学图书馆的服务质量

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The quality of services offered to users in the Higher Education libraries in the United Arab Emirates, represents the extent to which the service meets the users- needs, expectations and requirements. It is therefore necessary to measure the expectations and perceptions of the users about the library services to assess the service quality. User satisfaction is used as a measuring tool for maintaining service quality. The assessment of service quality provides an important feedback for libraries to improve its services to its users.In this study, individual respondents (students, faculty and staff) constituted the unit of analysis.An exploratory study was done by gathering information from 24 Universities which offer Business and Management programs. A total of 523 responded giving a response rate of 79.8%. Mean Scores and rankings of different dimensions of quality services offered by the libraries fairly satisfy the users- needs.
机译：在阿拉伯联合酋长国高等教育图书馆中为用户提供的服务质量代表了该服务满足用户需求，期望和要求的程度。因此，有必要测量用户对图书馆服务的期望和看法，以评估服务质量。用户满意度被用作衡量服务质量的工具。服务质量评估为图书馆改善对用户的服务提供了重要的反馈。在这项研究中，个人受访者（学生，教职员工）构成了分析单位。通过收集来自24所大学的信息进行了探索性研究提供业务和管理计划。共有523回应，回应率为79.8％。图书馆提供的优质服务在不同维度上的平均得分和排名完全可以满足用户的需求。

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