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Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective

机译：越南转运集装箱码头服务质量评估：从船公司的角度

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Vietnam is a popular production base for multi-national companies and has become a hub for the global supply chain. Accordingly, to facilitate the increased demands on transportation and to satisfy customers’ complicated requirements, more attention has been paid to the service quality of container terminals. Thus, the aim of this paper is to investigate the service quality of transshipment container terminals in Vietnam from the perspective of shipping companies. The Consistent Fuzzy Preference Relation (CFPR) method has been introduced to solve multi-criteria service quality problems using both empirical data and expert knowledge. The results of this study illustrate that terminal accessibility and the proximity to a main trunk route are most important among the principal factors and sub-factors. Additionally, the TCIT terminal’s service quality ranks first among the top five container terminals in Vietnam. This study provides stakeholders with insight into competitive factors and risk factors for container terminals and their overall quality of service.
机译：越南是跨国公司的热门生产基地，并且已成为全球供应链的枢纽。因此，为了促进对运输的增加的需求并满足客户的复杂要求，已经更加关注集装箱码头的服务质量。因此，本文的目的是从运输公司的角度研究越南转运集装箱码头的服务质量。引入了一致性模糊偏好关系（CFPR）方法，以使用经验数据和专家知识来解决多准则服务质量问题。这项研究的结果表明，在主要因素和次要因素中，终端的可达性和与主干路线的接近程度最为重要。此外，TCIT码头的服务质量在越南排名前五的集装箱码头中排名第一。这项研究为利益相关者提供了有关集装箱码头竞争因素和风险因素及其整体服务质量的见解。

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